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| Posting Type: | Open to All Applicants |
| Category: | Office and Administrative Support | FLSA Exempt/
Non-Exempt: | Non-Exempt |
| Agency: | Health & Human Services Comm | Department: | Switchboard |
| Job Title: | Clerk II | Posting Number: | 463177 |
| Full Time/Part Time : | Full Time | Regular/Temporary: | Regular |
| Job Location: | 3980 STATE SCHOOL RD | City: | DENTON |
| Contact: | AccessHR Service Center | Telephone: | 888-894-4747 |
| Salary Range: | $1,981.75 - $2,904.91 | Salary Group: | A09 |
| Shift: | Nights (Third) | Travel: | 5% |
| Closing Date: | 09/17/2020 | | |
Job Description:
Clerk II - Switchboard Operator
Switchboard Operator for the Denton State Supported Living Center uses (VOIP) Voiceover Internet Protocol switchboard. Operates the switchboard and connect callers to the appropriate person. Uses a band mobile radio. Relay and route written and verbal messages. Monitor alarm systems in order to ensure that secure conditions are maintained. Contact security staff members when necessary, using radio-telephones. Use of personal computers and software applications in a windows environment (Word, Excel, PowerPoint, Access, Outlook).
Meets and Greets visitors and announce when visitors arrive. The Switchboard Operator is capable of handling high volume of calls on a multi-line phone system. The Switchboard Operator answer and place calls fast pace environment and relay important information. Switchboard Operator handles outgoing, interoffice or incoming calls. The external calls placed may be local and/or long distance.
The Switchboard Operator Communicates with facility personnel including Transportation, Security, Maintenance and Campus Administration by band mobile radios. The Switchboard acts as the Command Center for communicating information and relaying emergency information/instructions campus wide. Monitors and responds to signals received from fire annunciator panel. Exhibits a thorough knowledge of facility emergency departmental procedures and is able to form proper interpretation and communicate instructions. Works under moderate supervision with minimal latitude for the use of initiative and independent judgment.
Rotating schedules are common in healthcare and is required for this position.
Perform receptionist functions as needed. Maintain professionalism at all times. Inform the supervisor of any unusual calls and unusual behavior by visitors. May handle petty cash. May be required to work varied shifts including weekends and holidays with short notice. A flexible work schedule and overtime may be required. Flexibility and adaptability is required for the job. |
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Essential Job Functions:
-Able to attend work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Able to communicate effectively with persons of diverse backgrounds and all levels of authority.
-Able to operate the switchboard and connect callers to the appropriate person(s).
- Able to remain calm in a crisis and respond to emergency code situations.
-Able to communicate clear and detailed information at all times with a clear and pleasant speaking voice.
-Able to respond to caller's inquiries appropriately and in a timely manner.
-Able to use good verbal communication skills with good telephone etiquette.
-Able to use good email etiquette when communicating with email.
-Able to work independently, with integrity and reliability.
-Able to use good organizational skills and prioritize responsibilities.
-Able to multitask.
-Assist with the reservation of state vehicles.
-Keeping a tidy and safe workstation at all times.
-Able to follow all HHSC policies and regulations as well as Denton State Supported Living Centers guidelines and procedures.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
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Knowledge Skills Abilities:
Skill in use of personal computers and software applications in a windows environment (Word, Excel, PowerPoint, Access, Outlook).
Ability remain calm in a crisis or emergency situation.
Ability to work a rotating schedule and the ability to demonstrate flexibility as needed.
Skill in use of (VOIP) Voiceover Internet Protocol switchboard.
Ability to handle and safeguard sensitive and confidential information.
Ability to work independently and to exercise judgment in making administrative and technical decisions.
Ability to use a band mobile radio.
Ability to develop/implement administrative procedures and to evaluate their effectiveness; and to interpret complex rules, regulations, policies and procedures.
Ability to understand and follow verbal and written instructions.
Ability to establish and maintain effective working relationships with supervisor and coworkers.
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Registration or Licensure Requirements:
None |
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Initial Selection Criteria:
Graduation from a standard senior high school or equivalent is generally preferred. Education and experience may be substituted for one another.
(2) two or more years' experience with Switchboard/PBX and Receptionist preferred.
Experience dealing with person with intellectual and developmental disabilities preferred. |
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Additional Information:
Requisition #463177
Salary Note: The salary offered will follow HHS starting salary guidelines which are typically made at or near the minimum of the salary range.
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS OIG List of Excluded Individuals/Entities. Males between the ages of 18 - 25 must be registered with the Selective Service.
All State Supported Living Center employees are subject to Random drug testing.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
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MOS Code:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 42A, YN, 0111, 3A1X1. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx
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HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. |
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