Who we are looking for We are seeking an experienced Mortgage Originations Compliance Manager who will be responsible for the coordination of state and federal regulatory examinations related to Cornerstone Capital Bank for our mortgage division and affiliated business arrangements (ABAs). This position works with business line managers, including other Risk partners, whe

Who we are looking for We are seeking a Fair and Responsible Banking (FARB) and CRA Data Analyst. This position is responsible for analyzing and interpreting complex data related to community reinvestment and fair banking practices. You will also be responsible for supporting the FaRB/CRA Officer in administering and maintaining the Fair and Responsible Banking and Commun

Who we are We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and ha

Responsible for reinforcing confidence in CHL's ability to provide best in class care in mortgage loan servicing by active and effective listening, strong problem solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement

Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf

Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts Answer customer inquiries, complaints, or concerns Customer service de escalation with prompt and effective response Strong attention to detail Strong note taking skills effective written communication Strong verbal communication skills What you'll need to be successf

Independently review and interpret company policies to make decisions on matters of regulatory compliance, investor guidance, and customer impact in regard to customer communications Exercise discretion and apply knowledge to independently draft time sensitive communications for loan servicing announcements and messaging for customers Manage drafting, mapping, and testing

Create engaging content for internal communication channels, including email newsletters, intranet articles, and employee announcements. Collaborate with cross functional teams, including HR, marketing, and executive leadership, to align internal communications with organizational objectives and priorities. Manage communication platforms and tools, such as intranet portal

Experience managing a team of up to 5 supervisors ensuring compliance with regulatory and internal requirements including, but not limited to, requirements over Mortgage Insurance; hazard/flood insurance monitoring and disbursements; tax monitoring and disbursements; and escrow analysis. Also responsible for customer support functions (account updates, credit bureau repor

Assist with recording daily, weekly, and monthly journal entries including end of month journal entries. Such entries may include, but are not limited to interest expense, interest income, prepaid expenses, accounts payable accruals, etc. Prepare daily cash journal entries and assist with cash reconciliations. Assist with daily Loan Accounting imports, entries, and other

Review audit and informational requests and establish a project tracking mechanism for each. Determine appropriate resourcing for each audit and informational request Track and manage responses. Assess draft findings for regulatory applicability Review operational responses and documentation for completeness and accuracy relative to the regulatory/client requirements Perf

Using your exceptional understanding of the mortgage servicing transfer process, you will ensure compliance with regulatory requirements regarding customer notifications relevant to servicing transfers. This includes Goodbye Letters, Hello Letters, and Validation of Debt letters You will keep up with changing regulatory requirements that impact the servicing process in or

Prepare monthly reporting of certain loan related accounts and works with the responsible individuals to make any necessary corrections Prepare loan sale journal entries based on purchase advise (PA) detail that is downloaded from loan software Ensure servicing system and reports are in balance and monitor cash movement and advancement requirements Coordinate loan movemen

Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past due Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies Utilize all available skip tracing tools to locate borrower whose current c

Complete reviews of incoming assistance packages to confirm proper acknowledgment. Order and evaluate any required third party documentation including, but not limited to, credit reports, title reports, and valuations. Review customer hardship and supporting documentation. Calculate gross and net income and evaluate available liquid assets. Review prior workout history fo