Answer guest questions and settle guest complaints, concerns and issues in a professional manner. Accurately log and journalize guest calls, email correspondence, and other guest contact. Respond to emails, write letters, and recommend process improvements. Follow up with guests as needed. Perform data entry to set up and maintain informational records Perform other respo

Use a ticketing system to log and monitor tickets; Monitor problem management software and support systems for current outages and pending solutions; Work with end users and solution partners to resolve issues; Monitor and complete projects tickets for restaurants, according to deadlines set by project teams. Follow company policies, uphold professional standards and perf

Validates potential sites for each brand in targeted geographies by leveraging a sound understanding of Market and Trade Area success criteria Helps evaluate site packages and site designs to assure both franchise health and compliance with brand trade dress Work with market planning team to ensure we have a dynamic growth plan for both brands by field validating our data