Responsible for the deployment, provisioning, hardening, and optimization of cloud infrastructure and related cloud services. Utilizes scripting and infrastructure technologies for environment orchestration. Collaborates with cross functional teams for the deployment and ongoing support of cloud services to both internal stakeholders and clients. Build and deploy new clou

Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract inform

Responsible for design, development, implementation, and support of business intelligence reports. Gathers requirements, performs analyses, and implements business intelligence solutions. Analyzes management information requirements to develop programs or administrative reporting systems, data gathering and analytical techniques. Collaborates with senior reports developer

Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows escalation protocol for complex issues and collaborates with the upper tier to reach resolution. Monitors and sup

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Provide advanced adm

Supports the design and management of systems over the entire lifecycle from inception to phase out. Supports internal IT process enhancement, creating scripts to automate internal workflows. Supports routine systems operations and maintenance of infrastructure services. Performs routine tests and documents system issues. Job Responsibilities Installs, configures, tests,

Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract inform

Responsible for supporting the client/program to ensure services are delivered to meet customer business needs and expectations. Directs and supervises staff which are responsible for first level technical support, documentation, tracking, escalation, and follows up of all client incidents. Ensures staff has required technical and customer service skills and process knowl