Provides high level diagnosis to staff , and takes over open issues as needed. Provides inbound phone, web or email software support to r esolve complex client inquiries and problems effectively and efficiently . Analyzes data reports, forms, and web technologies. Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.

Provides high level diagnosis to staff , and takes over open issues as needed. Provides inbound phone, web or email software support to r esolve complex client inquiries and problems effectively and efficiently . Analyzes data reports, forms, and web technologies. Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.

Interact professionally with external customers on all collection issues, including making collection calls. Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts. Provide statements, invoices and information to internal and external customers as needed to assist in resolving collection issues. Create and

Consults with business and technical leadership to ensure that data, processes and technology are designed for data protection and compliance Drive creation of information security policies and procedures and assist with the related security awareness programs to both end users and technical staff Oversees the development, evaluation and implementation of governance and c

Oversee cyber threat intelligence team members that ... Provide regular reports to management regarding existing or potential risks to Tyler business operations. Delegate responsibilities and assignments to team members. Manage vendor relationships. Assist in Corporate Security policy development Assist in planning, architecture, implementation, documentation and maintena

The Technical Support Specialist should be able to Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Syste

Social Media Responsibilities Experience/knowledge of social media platforms LinkedIn, Instagram, Facebook, X. Draft engaging social media copy andassist with creative direction for campaigns. Identify key messaging and themes. Measure success of specific social media campaigns Collaborates with Corporate Communications toleverage social media in supporting company identi

Implementation Consultant, eFile & Serve Apply Online The Implementation Consultant is a valuable member of the eSolutions organization and serves as a driving force behind the departments continued success. The Implementation Consultant operates as a knowledge leader in the industry and is responsible for delivering exceptional quality consulting, configuration, and trai

Prepare and negotiate client contracts for licensing and purchasing of software, products, and services. Review client Requests For Proposal and provide exceptions based on standard contracts and business practices. Administer contracts, including management of delinquent and terminating customers. Negotiate vendor contracts and other legal agreements. Review and prepare

Administer various open source and enterprise grade security platforms to support developing and enhancing SIEM and vulnerability management. Implement data structures and pipelines to organize, collect and standardize data to helps generate insights and address reporting needs. Perform security audits and assessments of business units against corporate policies, standard

Sr. QA Analyst and Automation Engineer Apply Online The Senior Automation Engineer is responsible for writing test design specifications and automated test cases and designing and developing test automation framework and tools to ensure the functionality of the software. The Senior Automation Engineer works on high profile and complex assignments/projects. An ideal candid

If you have the following competencies, we want to talk to you Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast paced environment where every day offers diverse questions Aptitude for problem solving and thinking out of the box. Provides inbound phone, web or email software support to resolve

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client busines

Collaborate with teams of varied disciplines across nine solution groups within the Courts & Justice division to continually improve our security posture in all phases of the software lifecycle, including application development, cloud posture, and patch management. Become an expert on Tyler's chosen security tools and help drive and facilitate their use throughout the di

Prepare and consolidate Division financial plans and projections. Provide biweekly, quarterly and annual reports to senior management including financial projections and operating performance. Prepare analysis of results versus expectations for senior management and make recommendations and/or changes to improve and support business operations. Drive operational efficienc