The Warehouse Associate II is a critical role to the rest of the DC being able to perform. Supporting Cycle counting and Scrapping activities. Processing of customer return of goods, inventory accuracy, and managing shipping process. You will be expected to perform an array of functions that may include Order Start, Troubleshooting (T/S) tasks, Sampling and Kitting, Inbound Coordinator, Subject Matter Expert (SME), Transportation Management System (TMS), and/or Return Specialist.

Major Areas of Accountability

• Execution of daily cycle counts and material replenishments to meet the guidelines for inventory accuracy, for order turnover, and for receiving.
• Receives incoming customer returns. Investigates, documents, and provides data of customer complaints.
• Responsible for entering Non Integrated Carrier (NIC) information into carriers web portal and transfer of all information to E1 for ASN tracking.
• Ensure adherence to approved Coloplast standard processes and procedures
• Ensure damage items and override carts are cleared daily
• Coordinates new hire training and recertification of tenured associate training on RF equipment, inbound receipts, outbound shipments to include both parcel, samples, and freight
• Conduct skill needs assessments to identify skill/knowledge gaps and training objectives
• Document each training program and module properly
• Responsible for updating MRP relevant data
• Usage of planning tools in E1 e.g., ERP, MRP, and WMS for daily planning of raw materials, intermediated, and finish goods
• Support the change request process with carrying out relevant activities
• Complete documentation and review of records required for inspections, audits, and corrective actions (including device history records and non-conformance reports)
• Deal with order and stock requests both from internal and external channels (Email, Phone, etc)
• Work closely with Supervisor or Warehouse Manager to manage order flow into the warehouse in line with available capacities through releasing and sorting activities
• Through Career Path, develop further skills in the Warehouse in order to be multi-skilled and able to support across the teams when required (e.g. samples, Inbound or Outbound - inclusive of associated processes)
• To support and actively participate in Continuous Improvement initiatives and make work place improvement suggestions.
• To personally maintain high standards of housekeeping throughout working day (5S approach) and to ensure that any issue is brought to attention of a supervisor or Warehouse Manager
• Will follow, support the Quality requirements and a positive EHS culture
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Authorities (non-exhaustive list)

The position holder has all necessary authorities to carry out tasks described under responsibilities, with the limitations mentioned below and within Coloplast general rules and guidelines:

Position holder cannot

• Change own job description
• Change policy for the area
• Change strategy- and/or activity plans
• Involve external persons in projects, which may give them knowledge of strategically and tactical issues without previous acceptance from Supervisor or Warehouse manager.

The position holder is authorized to make quality related decisions and handle lot status codes in E1 after being trained.

Job Qualifications

• Warehouse or Production environment experience is desirable. Knowledge of working to good distribution principles, ideally within the healthcare industry
• Highschool diploma or GED
• Knowledge and a good understanding of OSHA
• Demonstrable numeracy skills
• Knowledge in MS Excel, MS Word and have used a RF scanners or similar systems
• Willingness to learn MHE certification or MHE experience.
• High attention to detail
• Ability to work to challenging deadlines and targets whilst maintaining quality of service
• Flexible approach to shift patterns and start/finish times
• Good communication, organizational, and time management skills
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.