Operations Manager-Enrollment- Marketing and Communications
San Antonio, TX 
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Job Description


Operations Manager-Enrollment- Marketing and Communications


Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 11868
Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 34,300 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 05/19/2024. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $60,000 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, exempt.

Required Application Materials:
  • Resume and cover letter are required.


Essential Functions

Job Summary

Under the vision and direction of the Director of Operations for Enrollment Marketing, Communications and System, the Operations Manager provides management of the daily operations of the department. This position is responsible for administering and managing daily project management while assisting with fiscal administration, contract management, and administrative operations for the team. This person must have great organizational and time management skills; as well as, interpersonal skills to interact with many individuals both on and off the team.

Core Responsibilities
  1. Project Management - Provides project management, utilizing the department's project management system, ensuring projects and tasks are meeting deadlines and team members have the information needed to accomplish the task at hand. Coordinate with internal teams (creative, enrollment marketing, enrollment communications, etc.) to support the development and execution of marketing and communications to support enrollment growth, ensuring timely delivery and quality output.
  2. Client Relationship Management - Fosters collaboration and strong working relationships with university offices and departments that request services within our team. Serve as the primary point of contact for assigned clients, building strong and lasting relationships based on trust and reliability. Conduct regular meetings and check-ins to provide updates, solicit information or feedback, and ensure client satisfaction.
  3. Office Operational Support - Assists with inventory management, purchases and requisitions, contracts, and organizing and coordinating activities and travel. Attends meetings and periodically serves on committees. Provide direct support to assistant and associate directors within Enrollment Marketing, Communication, and Systems by building projects and tasks for various campaigns and initiatives. Offer operational support to ensure our team is executing with a high degree of efficiency and accuracy.
  4. Quality Control - Assists with organizational reviews/assessments to ascertain level of departmental efficiency. Proactively identify potential issues and develop solutions to address them, ensuring smooth project execution.
  5. Communication & Reporting - Communicates project updates to leadership and assists with reports annually on team productivity and output.
  6. Documentation - consistently maintain internal documentation of daily process and procedures, as well as log executed deliverables.
  7. Assists with departmental projects and perform additional, relevant duties as assigned.

Required Qualifications
  • Bachelor's degree from an accredited university required.
  • Minimum of three (3) years of progressively responsible administrative and business management experience, preferably within a marketing/communications operation.
  • Additional experience may substitute for the required degree on a one for one basis.
  • Advanced experience with Microsoft Excel.
  • Proficient experience working with office operations or project management.
  • Proficient experience in Microsoft Office Suite.
  • Proficient experience working within a project management system.
  • Advanced project and time management skills.
  • Excellent writing and editing skills.
  • Excellent verbal communication skills.
  • Knowledge of producing marketing and communication activities.
  • Strong interpersonal skills who can work with various individuals and personalities.
  • Strong analytical and problem-solving skills with an open, creative mindset.
  • High degree of initiative, self-motivation, and resourcefulness.
  • Highly collaborative and eager to work with cross-functional teams.

Preferred Qualifications
  • Experience working within a marketing or communication office.






Additional Information
  • UTSA is a tobacco free campus.
  • This is a security sensitive position. Employment is contingent upon a successful background check.
  • Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
  • Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions
  • Requires use of home wi-fi network and telephone.
  • Ability to travel to and from meetings, training sessions, or other business-related events.
  • Occasional after-hours and weekend work may be required.

Physical Demands:
  • Fairly sedentary work; sitting most of the time, occasionally walking on campus.

This position will require working both remotely in Texas and on campus (approximately five or more days on campus per month). Travel and parking expenses are the employee's responsibility. Applicants must be adaptable and open to working in both environments.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.


To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=11868&PostingSeq=1


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Job Summary
Company
The University of Texas at San Antonio
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
Bachelor's Degree
Required Experience
Open
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