Who we are:
Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets, and arises from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank. You'll be on the front end of working for an innovative large community bank that is a leader in mortgage lending and community banking and growing in middle-market commercial and real estate lending.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
As an ITSM you will be the owner of creating, tracking, and reporting on ITIL processes. Operation across IT functional areas, the ITSM Manager ensures alignment with Business needs, as well as implementing and continually improving service management policies and processes for optimal efficiency and effectiveness.
The role of the ITSM Manager comes with the end-to-end responsibility of managing, communicating, escalating, investigating, and providing resolution of critical incidents. The Manager ensures timely updates with sufficient quality. You will act as an incident escalation focal point and resolve conflicts and bottlenecks.
What you'll do:
What you'll need to be successful:
Success in this job relies on your time management skills, organization, and positive attitude. In addition, you'll need the following qualifications:
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.