Project Administration and Reporting Set up project files, folders and templates at start of project, using Best Practices; maintain the folder throughout the project Develop and maintain project specific reporting to client Maintain records in a manner that protects client and JLL confidentiality Keep track of project hours and forecast utilization relative to assignment Complete JLL internal and client project close-out
Move/Project Management Plan and manage successfully relocations up to 1,000 people Manage the majority of a project by self and/or supervise additional staff Ensure client satisfaction throughout the relocation management process Ensure all relocation management activities are performed in a manner consistent with documented processes and in accordance with the client's and JLL's policies and procedures Develop and implement relocation project plan, schedule and budget through collaboration with the facility, project and construction managers and adhere to it Develop and maintain project schedule in client's preferred format Perform data input into the CAFM system to maintain occupancy information Ensure data accuracy within move management and CAFM systems Ensure compliance with all key performance indicators Meet assigned financial targets Receive and process client move requests Provide a single point of contact for all move management activities Participate in planning meetings hosted by the client, Occupancy Planning and other key stakeholders Establish relocation project goals and objectives, making changes where necessary to ensure desired project results Prepare/update project status reports, review invoices and ensure timely payment, update tracking reports and maintain files for due diligence and financials. Prepare various RFP's & level for vendor and contractor services for the complete project. Procure and manage move labor, includingvendor/contractor bidding process, evaluate proposals and recommend selection of vendor/contractor Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner Incorporate "best practices" into relocation projects Initiate and manage meetings to review move schedules with move vendors and key stakeholders; Manage supporting suppliers (technology, telephony, furniture, etc.) Evaluate vendors to ensure compliance with the standards of performance Ensure all project initiation, execution and closeout documentation are complete Manage work order and small project management, including but not limited to furniture reconfigurations and space enhancements Coordinate with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicate those dates (via E-mail, project schedule, WCR System notification, etc.); Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.) Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required. Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues. Manage successfully the relocations of up to 1,000 people Assist Senior Relocation Manager in large relocations Receive and process client relocation requests Initiate meetings to review move schedules with move vendors and key stakeholders Build the relocation project plan and budget through collaboration with the senior relocation manager, facility manager, project manager and construction manager as required Manage the post-move help desk, update the post-move database and manage the status of punch list items to resolution. Plan and direct client file planning and mapping from source location to destination location. Create and distribute move communications/move packets and labels to clients Perform pre-move and move day duties to include but not limited to: Pre and post-move inventory/check-out/check-ins, furniture inventory, hanging move signage and supervising movers Assist in entering and processing information during post-move help desk Ensure all move management activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and procedures Coordinate scheduled move activity with property management, facilities management, all parties involved in moves, etc. Coordinate work order and small project execution with installers/trades, including but not limited to furniture reconfigurations and space enhancements Any and all other duties and tasks assigned. Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
Client Communication and Management Understand client protocols and develop communication appropriate to the client environment Communicate actively during meetings and other project related speaking situations with a focus on delivering the project on-time, on budget and meeting the clients expectations Manage written documentation and ensure that all deliverables are accurate and on schedule Project confidence and reinforce client trust in the skills and knowledge of the team Maintain an understanding of concerns and challenges facing the client and end-user and assist in reducing stress level caused by change and upcoming relocation
People Management, Leadership, Talent Management and Teamwork Work independently; anticipate upcoming required project tasks and initiate activities for self and others Lead and/or contribute in an internal activity or group focused on improvement of specialty skill or knowledge Guide JLL Relocation project team with constructive feedback on project deliverables Exhibit enthusiasm and positive attitude with clients and peers
Business Development Be directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships. Function as a subject matter expert for a specific product or service. Be able to communicate all available products and service offerings of the Firm. In conjunction with business development, maintain client relationships upon project completion Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client Contribute to the development of new product and service delivery ideas for the business unit. Draft assigned sections in proposals for potential work Be familiar with contract and proposal terminology Draft project profiles (case studies) and maintain an updated bio
Skills, Knowledge and Abilities Strong Microsoft Excel skills Enhanced ability to utilize the Microsoft Office suite of technologies Detail oriented Ability to multi-task and work both in a team and independently Ability to lead a team Experience in a CAD/CAFM technology with a move management module and/or client facilities management system Knowledge of construction or commercial real estate industry Familiarity with architectural drawings and furniture and space planning concepts Strong interpersonal skills with the ability to interact with executive level internal & external clients Organizational & detailed-oriented with the ability to prioritize and manage differing needs of the business Talent self-management: Self-identify individual skill development and proactively seek training for improvement Network professionally; build your image and Firm's through participation in industry events Organizational skills with the ability to identify and manage priorities Excellent written and verbal communication skills Detail oriented Strong working knowledge of archi JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.