MidFirst's Mortgage Acquisition team routinely acquires mortgage related assets while leveraging the strengths of the servicing operation to create long term value to the Bank. This position will provide management support to all functions of the team which include seller on-boarding, closing, due diligence, sale, transfer and issue resolution. The successful applicant will provide leadership and management support to the team. Areas of emphasis will include providing a bridge between the team's strategic direction and tactical execution while establishing and maintaining clear performance metrics for all aspect of the team's functions.

Primary responsibilities include:

• Operations Management - Ensure that all aspects of transactions within the department are completed timely and within defined performance standards. Where defined performance standards are not established, establish them.
• Employee Development - Take an active role in developing both staff and management -level employees within the Transaction Management department. Ensure that all staff level employees develop their skills such that the needs of internal and external stakeholders are met with a high level of excellence and care, and ensure Individual Development Plans for managers are completed, monitored and updated. Provide necessary support to the management team such that they are developing all aspects of their skills: people management, risk management, soft skill development, technology skills and strategic development.
• Tactical Execution of Department Strategy - Identify tactical action steps necessary to execute on department strategy. This requires in depth knowledge, understanding and buy-in of department strategy. Once strategy is clear, develop and execute action steps necessary to accomplish these strategic objectives.
• Project Management - Support the division by participating in various projects on an ad hoc basis.

Position Requirements

Candidates must possess a minimum of 8 years operations management experience, to include mortgage servicing or mortgage loan origination background, and a Bachelor's degree in Business, MIS, Public Relations, Communications, or other similar disciplines.

Additional requirements include:

• Excellent communication skills - both written and verbal
• Ability to work independently with minimal supervision
• Project management skills
• Excellent business acumen and leadership skills
• Ability to interact and manage Seller relationships professionally, especially with escalated matters
• Ability to exhibit and train others to represent MidFirst Bank to outside parties appropriately and effectively

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