Essential Duties and Responsibilities

• Act as the liaison between the client, the agency's client partnership team, delivery leads, and operations, in providing dealers and their advertising partners with the support and tools to help promote brand-enhancing advertising and effective fund utilization. Serve as the day-to-day CP operations contact and lead internal and external calls.

• Be a mentor to the department and your team by identifying strengths and areas of opportunity, providing both positive and constructive feedback, and establishing career goals and monthly training opportunities to ensure that personnel are focused and motivated to reach the next level

• Track and act upon group and team KPI's and team member performance. Write performance reviews and conduct weekly 1:1s. Manage PTO.

• Manage a positive, proactive, operations and service-oriented team

• Proactively communicate internally and externally to keep all key stakeholders updated on program progress and performance

• Compile, analyze and distribute monthly, quarterly, and annual reporting and provide insights that will help inform clients and improve their channel-activation programs. Challenge your teams to do the same

• Apply lean daily management principles and partner with global counterparts, to achieve and maintain productivity and quality standards.

• Lead the establishment of workflows and team optimization across both US and global teams to ensure efficiency and that goals and SLAs are met

• Anticipate internal hurdles and course-correct to prevent inefficiency in workflow

• Create and distribute materials that support the delivery of high-quality work. May include presentations, project briefs, product demonstrations, industry best practices, case studies, and quarterly business reviews

• Fully understand and lead co-op, compliance, and content management services

• Fully understand program website(s) and tools for admin configuration and identify risks and enhancement opportunities

• Perform quality-control checks at the payment/funding level with accountability to ensure accuracy and compliance with program guidelines

• Lead team collaboration efforts through idea-sharing and brainstorming sessions

• Maintain SOPs, clarification & exception trackers, and other account-related training materials

• Support the development and implementation of department-wide initiatives

• Identify additional opportunities where Ansira can grow with existing and new clients

• Able to flex up or down in job responsibilities as needed

Requirements/Background