The Customer Experience Team actively seeks customer feedback across multiple channels throughout the customer journey. The Sr. Customer experience Specialist will assist in managing the Voice of the Customer program including gathering, assembling and reporting data. The Sr. Customer Experience Specialist will assist in working with stakeholders and participating in organizational initiatives to identify and monitor areas for improvement. Additionally, they will help design and implement engagement programs that include educational and development opportunities for prospective and current customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Assist Director of Customer Experience with the implementation and ongoing management of a multi-faceted Voice of the Customer Program (VOC).

* Facilitate ongoing customer listening sessions, identifying themes and patterns.

* Facilitate employee listening sessions to monitor roadblocks to Stellar experiences.

* Collaborate with the Director to review insights and identify areas for improvement regarding the VOC findings.

* Represent customer experience on organizational initiative teams to improve customer experience and meet established goals.

* Assist with the tracking, monitoring, and analysis of improvements in customer experience strategy.

* Manage the development, implementation, and measurement of customer engagement programs including identifying target audiences and programs, facilitating the development of program content, securing speakers, scheduling venues, and overseeing communications and reporting on follow-up survey feedback.

MINIMUM REQUIREMENTS

These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:

* Bachelor's degree and 5+ years of experience in program development and event management related to customer experience.

* Experience working with a financial institution, business consulting, or marketing organization preferred.

* Proven ability to collaborate with cross-functional teams.

* Excellent written, verbal, and presentation skills.

* Highly organized, unimpeachable work ethic, cool-minded in stressful situations.

* Excellent problem-solving skills and analytical abilities.

* Expert proficiency with Microsoft Outlook, Excel, and PowerPoint.

Stellar Benefits:

We believe that empowering people goes far beyond the workplace. That's why we've designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities

• Health Care Coverage, no waiting period
• Dental/Vision
• STD/LTD
• Annual Performance Bonus Eligible
• 401K with company match
• Paid Vacation
• Volunteer days
• Travel Stipend
• Tuition Assistance
• And More

What it Means to Be Stellar:

Stellar Bank came to be in 2023, when Allegiance Bank and Community Bank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done

Join Stellar Bank and, yes, you'll be providing outstanding banking. But you'll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you'd be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar - for yourself and for everyone around you.

Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.