Duration: Long Term, Contract Remote

Job Summary:

• Provides technical support and performs system administration and maintenance activities to support the Energy Management System (EMS) and its ancillary systems and applications.
• Participates in planning and evaluating the impact of system modifications and maintenance activities to Client grid operations.
• Maximizes EMS uptime and mitigates system failures. Analyzes user requirements, procedures, and problems to automate or improve EMS.
• This position will report to the Supervisor of Grid & Market Solutions (Client) Systems Support Team.

Roles and Responsibilities:

• Primarily responsible for support, system administration, and maintenance of the EMS upgrade systems through the various testing cycles.
• Responsible for the integration of various EMS applications, monitoring, and regular maintenance.
• Performs various kinds of structured/unstructured testing and logs defects in the defect tracking tool.
• Works closely with the business lead, project manager and technical lead by providing timely updates and feedback.
• Works closely with the EMS vendor and Client development teams to reproduce defects and test the fixes.
• Works closely with the Client Applications Engineering teams to get the defect fixes, releases installed across various testing environments.
• Routinely monitors EMS systems and applications, as well as regular maintenance activities.
• Coordinates and performs Database updates and upgrades in the EMS environments.
• Assist Operations Engineer, Market Operations, and other business units during EMS acceptance testing of new and/or enhanced applications.
• Supports effective EMS use and administration by preparing and reviewing technical documentation.
• Performs code build, patch implementation and migrations in the EMS systems.
• Performs system setup and testing with Market Participants as appropriate.
• Responds to system failures and operator questions on a 24/7 basis.
• Works with market participants to resolve problems and implement changes.
• Performs emergency recovery and troubleshooting of EMS system and applications.
• Maintains real-time data collection to support EMS functions.
• Maintains, troubleshoots, and repairs the EMS systems, applications, and interfaces.
• Proactively identifies design problems and drives resolution.
• Participates in EMS Disaster Recovery Drills.
• Tests, certifies, and implements changes to the EMS Production and Test.
• Performs systems maintenance and improvement activities to support the effectiveness of the EMS.
• Participates in planning and evaluating the impact of system modifications and maintenance activities.

Required Qualifications:

• Bachelor's Degree: Electrical Engineering, Computer Engineering, Computer Science, or related field (Required).
• Master's Degree: Electrical Engineering, Computer Engineering, Computer Science, or related field (Preferred) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required.
• 5+ years of work experience in system administration on Linux/Windows Operating systems and working experience with RDBMS (Oracle/SQL DB).
• Preferred system administration experience in Client EMS Suite. If not, other EMS vendor experience such as Hitachi/ABB, Siemens, OSI, Client PowerOn Reliance.
• Experience with Supervisory Control and Data Acquisition (SCADA)/Inter Control-Center Communication Protocol (ICCP).