Position Summary: (General statements regarding the overall objective of the position)

The Process Improvement Engineer drives continuous improvement and eliminates waste and inefficiencies while enhancing the experience for our employees and our Members. Working within the continuous improvement framework, develops and leads the execution of the continuous improvement strategy and roadmap to drive operational excellence throughout the organization.

Essential Duties and Responsibilities: (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, physical, mental, and perceptual functions of the job)

• Creates, Identifies, develops, and implements process improvement initiatives to optimize efficiency, productivity, and quality across the enterprise.

• Enables transformation. Develops and implements new processes or redesigns existing ones to meet specific objectives.

• Collects, analyzes, and interprets data to make informed decisions regarding process improvements and cost reduction strategies.

• Applies Lean Six Sigma principles to define, measure, analyze, improve, and control processes, ensuring quality and efficiency.

• Develops and implements strategies to reduce costs while maintaining high-quality services and products.

• Identifies and makes efforts to eliminate friction in both employee workflows and customer interactions to enhance overall satisfaction.

• Implements solutions that enable the organization to scale effectively while maintaining efficiency.

• Collaborates with various departments to identify and address improvement opportunities across the organization.

• Fosters a culture of continuous improvement by providing training and guidance to teams and encouraging innovative thinking.

• Utilizes Agile and Six Sigma methodologies to analyze processes, identify bottlenecks and eliminate waste.

• Implements Agile principles, conducts regular data analysis, performance monitoring, and root cause analysis to identify trends, patterns, opportunities of improvement, and successes.

• Drives change management initiatives, including communications, stakeholder engagement, and overcoming resistance to change.

• Develops and maintains key performance indicators to monitor progress, track improvements, and report on the success of initiatives.

• Stays abreast of industry trends, best practices, and emerging technologies in continuous improvement and leverages them to drive innovation and market advantage.

• Uses Agile framework, develops test strategies, protocols, and plans to verify and validate products, processes or systems based on specifications and standards.

Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)

Education:

• Bachelor's degree in engineering, business, or related field and/or equivalent mix of education and experience is required. A master's degree in a related field is preferred.

Licensure or Certification:

• Certified Six Sigma Black Belt with a strong understanding of Six Sigma Methodology
• Agile certification or demonstrated education and experience is preferred.

Experience:

• 5 -10 or more years of proven and progressive experience in a continuous improvement role is required of which at least 3 years as a Black Belt is required. At least 3 black belt projects completed preferred.

• Previous continuous improvement experience in the financial services industry or a financial institution is preferred.

• A track record of successful process improvement initiatives with an Agile mindset is required.

• Strong experience with Risk and control self assessment (RCSA)

Knowledge, Skills, and Abilities:

• Exceptional analytical and data-driven decision-making skills.
• Strong project management and change management abilities.
• Ability to target communication and presentation to the stakeholder.
• Excellent communication and presentation skills.
• Ability to work collaboratively and influence change at all levels of the organization.
• Results-oriented
• Excellent analytics and problem-solving skills, with the ability to analyze complex data, identify trends, and develop effective solutions.
• Self-motivated and results-oriented, with a proactive and innovative mindset.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days on-site, in the Sugar Land, TX office. Our retail roles are required to be onsite at the branch locations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.