Essential Job Responsibilities:

Office 365 Management and Configuration:

• Administer and support the Office 365 suite, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Manage user licenses and subscriptions, and oversee the deployment of Office 365 updates and patches.

Security and Compliance:

• Implement and monitor security measures for the protection of Office 365 services, including MFA and related security implementations.
• Ensure compliance with data governance and retention policies.

Active Directory and Server Management:

• Oversee on-premise Active Directory, ensuring proper configuration, security, and synchronization with Azure AD.
• Manage and maintain on-premise servers, including file, print, and application servers, ensuring their reliability and performance.

Collaboration and Communication Tools Optimization:

• Enhance and streamline collaboration tools to improve company-wide communication and productivity.
• Provide solutions for integration with other enterprise tools and services.

User Support and Training:

• Offer detailed-level technical support for Office 365 issues and queries across multiple domains and tenants.
• Develop and provide training materials and user guides for end-users.
• Support VIP users with O365 related issues.

Performance Monitoring and Reporting:

• Regularly monitor and analyze Office 365 service performances.
• Generate reports on usage and provide insights for improvements and cost reductions.

Project Management and Collaboration:

• Collaborate with other functional IT teams for cross-functional projects and initiatives.
• Manage Office 365-related projects, from inception to completion.

Other Job Responsibilities:

• Assists the IT Systems Administration Manager in development of standard operating procedures.
• Travel: Requires travel to Harvest field and office locations approximately 25% of the time.
• Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.)
• Maintains employee confidence and protects operations by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Communicates effectively (written/verbal) with technical and non-technical audiences, possesses strong interpersonal skills, is self-motivated, and is innovative in a fast-paced environment.
• Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.
• Other duties as assigned by management.

Qualifications:

• In-depth knowledge of Office 365 applications, including advanced features and capabilities.
• Strong understanding of Office 365 security and compliance capabilities.
• Experience with PowerShell scripting for Office 365 automation.
• Proven ability to troubleshoot complex Office 365 issues.
• Ability to conduct and direct research into IT issues and products.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong interpersonal, written, and oral communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Strong customer service orientation.
• Strong problem solving and communication skills required.
• Experience running and maintaining a 24x7 production environment.

Education Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in administering Office 365, Azure, and on-premise Active Directory and servers.

Certifications, Licenses, Registrations:

Preferred Certifications:

• Microsoft Certified: Microsoft 365 Certified Enterprise Administrator Expert
• Microsoft Certified: Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft Certified: Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Microsoft 365 Certified: Security Administrator Associate