Child Care Investigator
Austin, TX 
Posted 6 months ago
Job Description
Posting Type:Open to All Applicants
Category:Protective ServicesFLSA Exempt/
Agency:Dept of Family & Protectve SvcDepartment:Region 7 DC Investigations
Job Title:Child Care InvestigatorPosting Number:444611
Full Time/Part Time :Full Time Regular/Temporary:Regular
Job Location:14000 SUMMIT DRCity:AUSTIN
Contact:AccessHR Service CenterTelephone: 888-894-4747
Salary Range:$2,816.65 - $4,337.08Salary Group:B15
Shift:Days (First)Travel:50%
Closing Date:
Job Description:
CCI Specialist I

This position conducts investigations of child day care facilities subject to regulation in accordance with the Human Resource Code, Texas Family Code, Minimum Standards, and agency policies and procedures to determine whether abuse/neglect and/or noncompliance has occurred. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public.

To learn more about the agency, please click .

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's in service to the of Texas.
DFPS is not only a qualifying organization for the , which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers , special discounts on many products and services through the , a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases.
Essential Job Functions:
* Investigates complaints of abuse/neglect in licensed/registered and unregulated facilities.

* Investigates complaints of standards violations in licensed and registered child care facilities.

* Investigates complaints alleging illegal child care.

* Documents findings of investigations and notifies child care providers of findings and any corrective or adverse actions being taken.

* Responds to emergency complaints of abuse/neglect in licensed/registered and illegal child care operations.

* Performs other duties as assigned and required to maintain unit operations.
* Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

* Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
*Knowledge of the Texas Family Code, Chapter 42 Human Resource Code laws and regulations relating to children and their care.
*Skill in assessing risk in situations, which might result in injury or death to a child and ability to take appropriate action.
*Skill in investigating and resolving child abuse/neglect allegations.
*Skill in effective verbal and written communication.
*Skill in effective organizational skills.
*Skill in assertiveness.
*Ability to identify violations of law and policies concerning child care; and to conduct interviews and gather facts.
Registration or Licensure Requirements:
This position requires use of the applicant's personal motor vehicle to complete job functions.

Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record and license.
Initial Selection Criteria:
Successful completion of any associated on-line assessment.

Child Care Investigator Specialist I: Graduation from an accredited four-year college or university

Child Care Investigator Specialist II: Employed as a Child Care Licensing Investigator I for 9 months AND have received Child Care Licensing Specialist Certification OR currently employed as a Child Care Investigator II OR previous experience as a Child Care Investigator II in Texas Department of Family and Protective Services.

Child Care Investigator Specialist III: Employee as a Child Care Licensing Investigator II for 9 months AND have received Child Care Licensing Advanced Specialist Certification OR currently employed as a Child Care Licensing Investigator III OR previous experience as a Child Care Investigator III in Texas Department of Family and Protective Services.

Child Care Investigator Specialist IV: Employed as a Child Care Licensing Investigator III for 24 months AND have received Child Care Licensing Senior Advanced Specialist Certification OR currently employed as a Child Care Licensing Investigator IV OR previous experience as a Child Care Investigator IV in Texas Department of Family and Protective Services.
Additional Information:
Requisition ID: 444611

This position may be filled at any level from a CCL Investigator I to CCL Investigator IV. Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group.

Applicants for this position who are screened and selected for further consideration are required to complete on-line assessments as part of the hiring process. Applicants must complete the on-line assessments to be eligible to progress through the process and possibly receive an interview. If the applicant is not deemed a match for the position, the applicant will not be invited for an interview. Applicants must wait 6 months to re-take any assessment.

As part of the assessments process, applicants receive an e-mail providing instructions on how to complete the assessments. The subject of the email is "DFPS Assessments Process Update". The assessments are web based and may be completed from any computer with internet access. The assessments are confidential and take approximately 2 to 2.5 hours to complete. Please note, credentials for the assessments may expire after five (5) days and candidates with incomplete assessments may not be moved forward in the process.

This position may be in a mobile unit which means the majority of the work will be conducted using mobile technology, such as a tablet, while away from the office. Being mobile requires working independently yet still being responsive to supervision and your assigned unit.
Newly-hired DFPS employees in eligible positions will be assigned a DFPS cellular phone.

Preferred Experience
*Child Development
*Day Care and Day Care Administration

Preferred Degrees
*Early Childhood Development
*Human Development
*Early Childhood Education

Preferred Qualifications
* Experience conducting abuse/neglect investigations
* Experience interviewing children
* Experience interviewing alleged perpetrators of abuse
* Experience in a regulatory role


These requirements are not exhaustive, and additional job related physical requirements may be added to these by individual agencies on an as needed basis. Corrective devices may be used to meet physical requirements. These are typical requirements; however, reasonable accommodations are possible.

Physical Activities: He/she is frequently asked to stand, hear and talk; he/she is occasionally asked to climb.

Physical Demands: The incumbent typically performs work that requires him/her to exert up to 20 pounds occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Visual Requirements: The incumbent must be able to see objects clearly at 20 inches or less, and at 20 or more feet. In addition, he/she must be able to adjust his/her eyes to bring objects into focus, distinguish colors, see objects in his/her peripheral vision, and see objects in three dimensions.

Working Conditions: He/she typically works in a mobile environment (the majority of work is performed outside of the office environment) and is exposed occasionally to adverse environmental conditions including, but not necessarily limited to, extreme heat, wetness and humidity, chemicals, close quarters, gases and heights.

Interview Requirements:
Any candidate who is called to an agency for an interview must notify the interviewing agency in writing of any reasonable accommodation needed prior to the date of the interview.
MOS Code:
Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk .

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.