The Operations Key Account Manager is dedicated solely to the management oversight of the delivery of services to global customers; driving customer satisfaction, attainment of profit objectives, business expansion, safety, quality, responsible for managing financial process to ensure cash flow, development of staff, and the adherence to policy and procedure and statutory regulations while managing to lean metric standards and SCA principles. This position serves as the point of escalation and resolution of service, systems and/or operational failures. Responsible for the promotion of a diverse inclusive culture that conveys CEVA's values and goals. Annual revenue is 10 to 50 Million
Manage the day-to-day operational functions to ensure that the requirements of all assigned customers are met in a cost effective and efficient manner while generating maximum revenue and profit.
Develop, implement and monitor improvement programs in cost reduction, revenue growth, quality improvement, safety and best practices across established and new contracts.
Monitor new pricing; collaborate with GKAM on pricing adjustments and revenue invoicing.
In consultation with the senior sales staff, develop business strategies that are consistent with the specific product market to maximize margins and increase revenue growth.
Facilitate regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans.
Build strategic relationships with key contacts within customer organizations to understand opportunities for creating value.
Capitalize on value creation opportunities by working closely with the sales and operations management team to develop creative workable solutions to meet customer needs.
Provide leadership in coaching, mentoring, personnel selection, professional development and oversight of staff. Conduct annual performance reviews for all direct reports. Address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
Knowledge, Experience & Skills
The knowledge, experience and skills required to undertake the level at a fully competent level:
Education & Qualifications
Bachelor's degree in Logistics, 3PL, Transportation or Supply Chain Management or related field
Minimum five years' experience in energy operations management. Minimum five years' experience industry experience. Minimum five years supervisory experience of both exempt and non-exempt employees. 8-10 years' experience and expertise in operations and business management preferred.
Specialist Knowledge & Skills
Proficient in specialized material handling of charters, break bulk, and out of gauge shipments
Comprehensive knowledge of the company's global products and services.
In depth knowledge of transportation, logistics and supply chain services and operations.
Knowledgeable of domestic and international regulatory compliance laws and regulations related to the transportation and oil and gas industry.
Demonstrated success in leading, supervising, managing and developing managers, senior staff and high performance teams.
Experience working with large multi-national accounts.
Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
Demonstrated written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments.
Ability to develop strong business relationships within all levels of organizations, including senior level executives.
Demonstrate skills in organization group process, problem identification and resolution of both a strategic and functional level.
Experienced in financial management (P&Ls, Balance Sheets, forecasting and budgets) to effectuate return on investment.
Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals.
Interpersonal & Communication Skills
Able to respond quickly to sales and service issues. Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.