Black Turtle Services is a women owned, small business exclusively focused on helping its clients maximize the benefits of contact centers to create great customer experiences.  BTS operates high-performing, multi-channel contact centers for government agencies and private enterprise.  BTS offers its clients advice and consultation regarding optimization of in-house contact centers through best practices, sophisticated analytics, and transition to cloud technology.  BTS focuses on delivering the highest achievable performance for contact centers based on:
 

• Clearly defined strategies for stakeholder segments
• Skilled workforce, including clearance levels and language diversity
• Integrating cloud solutions with existing technologies
• Solid management expertise in people, process and technology
• Results achievement through quality measurements and exceeding KPIs
• Effective budget management
• Proven operational performance and best practices
• Compliance (e.g., contractual, regulatory, service level, program goals)

Black Turtle applies a holistic approach to contact center development and enhancement.  We recognize the need to balance people, process and technology to reach the highest achievable performance within the inherent constraints of each client’s business.  We apply our broad industry experience and years of contact center management to help our clients achieve high returns on their contact center investments.