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| Posting Type: | Open to All Applicants |
| Category: | Computer and Mathematical | FLSA Exempt/
Non-Exempt: | Non-Exempt |
| Agency: | Health & Human Services Comm | Department: | Regional Office Support Desksi |
| Job Title: | Regional Systems Spec III | Posting Number: | 444147 |
| Full Time/Part Time : | Full Time | Regular/Temporary: | Regular |
| Job Location: | 5425 POLK ST | City: | HOUSTON |
| Contact: | AccessHR Service Center | Telephone: | 888-894-4747 |
| Salary Range: | $2,909.83 - $3,752.00 | Salary Group: | B16 |
| Shift: | Days (First) | Travel: | 65% |
| Closing Date: | | | |
Job Description:
Regional Systems Spec III
Performs moderately complex (journey-level) computer systems support work. Work
involves providing customer support for agency information technology systems and
operating automated office equipment in a stand-alone, network, or mainframe environment. May train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
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Essential Job Functions:
Troubleshoots and resolves computer-related problems. Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software.
Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software.
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
Assists in maintaining the local area network or wide area network, cable and switches installations, and inventories.
Performs procedures for backup, recovery, and archival of files stored on the
network.
Communicates with vendors, users, management, and network
programming staff.
Serves as contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions.
Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities.
Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software.
Assists in performance tuning and capacity planning activities to enhance the
performance of the network resources and in maintaining network support software.
Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency.
Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.
Performs related work as assigned.
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Knowledge Skills Abilities:
Knowledge of network facilities and data processing
techniques; of personal computer hardware and software; of network operating
system and security software; and of performance monitoring and capacity
management tools. Ability to recognize, analyze and resolve network and computer
systems problems. Ability to use IBM or Dell personal computers or laptops released
by manufacturers within the last four years and Microsoft Office 2003, 2007, or 2010
including Excel, Internet Explorer, Outlook, PowerPoint, Word, Visio (or equivalent)
and computer systems problems
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Registration or Licensure Requirements:
Valid driver's license |
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Initial Selection Criteria:
One year's experience in network troubleshooting
One year's experience in technical (computer) support providing direct end-user
technical support and desk-side PC repair services with a heavy emphasis on excellent
customer service
Experience in local or wide area network work.
Graduation from an accredited four-year college or university with major course work
in computer science, management information systems, or a related field is generally
preferred. Education and full time paid work experience in relevant knowledge, skills,
and abilities may be substituted on a year-for- year basis
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Additional Information:
Requires travel 25%-65% of the time within the region using personal or rented
transportation. Occasional out-of-town travel with overnight lodging. Selected
applicant must be able to move 50 pounds of computer equipment on a daily basis.
Occasional overtime and weekend work required
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MOS Code:
25B, 25D, IT, 275, 0659, 3D0X2 |
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. |
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