JOB SUMMARY:

Assist with processing, or processes Inbound or Outbound shipments. Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.

KEY ACCOUNTABILITIES:

In addition to the ability to perform all of the Level II accountabilities when needed, the Level III includes the following:

• Receive, review, and process documentation, work through an assigned base of accounts, process documents and information through the established systems, ensuring preparation according to regulatory requirements and customer commitments; accounts are usually complex or by direction of the team leader or supervisor.
• Process documents through the system; interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
• Assist in workstream development of new accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.
• Obtain government agency releases as appropriate, arranging delivery, receipt, and invoicing the account; accounts are technical or complex in nature.
• Process Customs release, OGA release, delivery of cargo, and invoicing for services defined within customer and company standards.
• Identify and complete transaction tasks that require special handling or expediting to produce compliant processing.
• Review all entries, invoices and client packages prior to distribution.
• Investigate reason and advise supervisor of any problems or irregularities.
• Continue to actively expand understanding of the process through self-study, as well as courses and seminars presented by approved sources.
• Continue to improve understanding and knowledge of the established system, in both its basic and advanced features.
• Perform other duties as assigned.

Knowledge, Experience & Skills:

Education & Certifications

High School Degree or GED required.

Associates Degree Preferred.

Experience

Minimum four to six years of related experience.

Special Knowledge

Requires intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications Ability to apply laws, rules, and regulations in areas of assignment. Responds promptly and professionally to customer needs; Identifies and resolves problems in a timely manner; balances team and individual responsibilities. Following policies and procedures and ability to understand laws, rules and regulations in areas of assignment.

Communication Skills

Responds promptly and professionally to customer needs and solicits customer feedback to improve performance. Read, analyse, and interpret complex procedures or regulations and write correspondence and procedural documents. Speak effectively before groups of customers or employees. Recommend solutions to common problems. Gives and welcomes feedback, and contributes to building a common team spirit.

Other Skills
Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements. Gather and analyse documents skilfully. Balance team and individual responsibilities, exhibit objectivity and openness to others’ views.

LICENSES and certifications:

Professional certification may be required in some areas.

Travel Requirements: No travel is required in this position.