Zone Support Specialist - MR/CT - 19-7156

Made for Partnerships. Made for Patients. Made for You.
At Canon Medical Systems we partner with our customers to truly understand their needs in imaging and beyond. We develop a full range of imaging solutions, including CT, X-Ray, Ultrasound and MR that address time pressures, workflow constraints, patient comfort and imaging precision to deliver true efficiency coupled with best in class tools for diagnosis. Together, we work on an education plan and develop service solutions that meet your every needs.

Our goal is to work hand in hand with our partners to deliver optimum health opportunities for patients through uncompromised performance, comfort and imaging accuracy. Together, we make it possible.

OVERVIEW

Provide modality-specific technical service support within a prescribed zone to Customer Engineers (CE) for resolution of complex customer situations. Recommendations and actions should be focused to drive the Zone to technical self reliance.

RESPONSIBILITIES

* Provide on-site and phone support to CE to address installation, application and technical issues.
* Provide first-level support in escalated issues. Escalate issues to Sr. Technical Support Specialist and/or National Technical Support (NTS) per protocol.
* Participate in Technical Operations' modality conference calls and ensure that zone CE's are fully informed of the latest information and developments.
* Regularly reviews all Field Service Memos and other technical documentation posted on the Service Information System (SIS) and ensure zone CE's fully understand their content.
* Participate in the installation of new products within the zone.
* Support the Beta testing of Field Maintenance Instructions (FMI's) occurring within the zone. Monitor the status and facilitate the completion of all FMI's within the zone.
* Work with NTS to ensure all Veterans Administration sites are ready for inspection; support each inspection on-site.
* Monitor sites experiencing abnormally high numbers of service calls and conduct site audits, as appropriate, to uncover underlying causes.
* Conduct on-the-job-training within the zone to help develop a team of senior zone modality CE's to assist other CE's when the zone specialist is unavailable.
* Define CE training needs and recommend actions to zone management. Provide supplemental technical training and local seminars related to installation, troubleshooting skills and new product introductions.
* Review and evaluate systems in terms of image quality and system performance. Implement and monitor field service enhancements and programs (re: InnerVision).
* Gather input for defining product issues and document concerns. Consult with zone management team in escalating product issues to NTS.
* Provide timely and accurate technical documentation on assigned projects. Distribute appropriate technical information to the front line staff. Network with other zones to share technical information.
* Support zone service marketing efforts.

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.