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Department:
Network Operations ControlOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The Senior Manager Network Operations oversees the Chiefs of Network and Network Superintendents as part of the Network Operations Control (NOC) Team. This role collaborates with other NOC Leaders and Dispatch to provide tactical direction in ensuring operational execution to the highest level of Safety according to the Southwest Airlines Operations Specifications, Federal Aviation Regulations, Code of Federal Regulations, and Southwest Airlines Manual System. This Senior Manager Network Operations is excited to step into this new space, learn and develop their expertise each day, and help pilot Southwest Airlines' future.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
- Preside over all aspects of Network Operations including but not limited to, the establishment and modification of all policies, procedures, and training pertaining to the Network Operations
- Collaborate with other departments as it relates to NOC strategy and actions
- Audit Employee job performance to ensure accuracy and compliance with Company policies and government regulations
- Participate in the implementation of the Emergency Response initiatives
- Government and industry meetings to develop new processes
- Ensure Company performance metrics are met
- Collaborate with others on changes in policy to the Superintendents of Dispatch through the creation and distribution of Read before Dispatch bulletins and other guidelines
- Provide Leadership and direction of the Network Operations Control office to execution of the daily schedule is operated safely and maintained efficiently
- Monitor and ensure compliance with Network Operations guidelines, federal regulations, and Company policies
- May perform other job duties as directed by Employee's Leaders
- Knowledge of business and management principles involved in strategic planning, resource allocation and leadership technique
- Knowledge of FAA and DOT regulations
- Knowledge of forecasting and strategic planning
- Skilled in effective communicator with excellent written, oral, and presentation skills
- Skilled in inspiring confidence among Employees, Peers, Company Leadership, and throughout internal and external organizations
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to identify the right people for the job and provide on-going coaching to ensure strong Teams
- Ability to think strategically and understand the relationship between current actions and future consequences
- Ability to work well with others as part of a Team, professionally interact with other departments, labor groups, the public and possess the ability to handle complex issues
- Required: High School Diploma or GED
- Demonstrated experience in directly or indirectly leading Team(s)
- Fully functioning, broad knowledge in:
- Airline operations
- Safety and operational performance objectives
- Project Management
- N/A
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work extended hours based on operational needs
Pay & Benefits:
Competitive market salary from $151.4 - 168.2K per year
*Depending on qualifications and experience.
For eligible Leadership and individual contributor roles, additional bonus opportunitiesare available and awarded at the discretion of the Company.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
* Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
* Explore more Benefits you'll love: https://careers.southwestair.com/benefits
*Pay amount doesn't guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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