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Technical Support Engineering -Azure HPC
Irving, TX
Job Description
Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Within Customer Experience & Success CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.As a Technical Support Engineering -Azure High Performance Computing (HPC) you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our development team. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesResponsibilities* Build business relationships with key customer contacts and Technical Account Managers that enhance trust* Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform* Collaborate with Engineering as well as HPC platform groups effectively* Respond to and resolve critical customer issues* Develop tools and scripts to automate troubleshooting activities* Test and vet new technology in support of Azure HPC efforts* Contribute to internal and external documentation regarding HPCng system software and internet directory services software Other: Embody our Culture and Values
ResponsibilitiesResponsibilities* Build business relationships with key customer contacts and Technical Account Managers that enhance trust* Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform* Collaborate with Engineering as well as HPC platform groups effectively* Respond to and resolve critical customer issues* Develop tools and scripts to automate troubleshooting activities* Test and vet new technology in support of Azure HPC efforts* Contribute to internal and external documentation regarding HPCng system software and internet directory services software Other: Embody our Culture and Values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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