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Embedded Escalation Engineer
Irving, TX
Job Description
OverviewAre you interested in being on the cutting edge of our Cloud Services and Security? Do you have a passion around designing creative software solutions and writing code? Do you also want to be closer to our customers and share in their success and directly see the outcomes of your work? Then come join us as an Embedded Escalation Engineer for Security & Compliance technologies. We are the Security & Compliance Supportability team and our mission is to translate customer experiences into engineering and support improvements. These improvements can be for Message Protection or just as easily for Purview/Compliance solutions for Microsoft. We focus on the challenges our customers face every day and look for creative, sustainable solutions that prevent issues from happening; help customers better optimize and manage their services; and help support engineers provide more effective and efficient assistance to our customers and partners. We are expanding the engineering team within Supportability to be "the" differentiator in the marketplace; and we are looking for people willing to grow, learn, share, teach and become the difference makers that take our business to the next level. Our team is committed to building an inclusive environment that embraces the diverse strengths and experiences of all our team members. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesAs an Embedded Escalation Engineer (EEE) you will have opportunity to apply your full range of technical and professional skills in a highly visible role as we work to build a framework that will continue to respond more swiftly and smoothly to the needs of our customers. You interface with Support Delivery, as well as the Product Group itself, in driving solutions. Work with the Exchange Product Engineering Groups to provide world-class engineering support at a product component (feature) level including driving support incident resolution for configuration, code, or other service deficiencies impacting customers. Apply code skills and technical knowledge towards efficiently resolving support issues. This may include recommending code changes; helping developers to fix and ship code changes to production or directly contributing to product improvements by fixing bugs.Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them. This can include a range of potential categories, such as diagnostics, self-healing and automation; all of which may prevent issues or increase the capabilities of our customers to mitigate issues themselves improving the overall experience with Message Protection, Compliance, and Microsoft Exchange Online.Provide tools and insights that increase the capability and efficiency of our support teams around the globe. The position is primarily "behind the scenes" providing engineering support to the broader Microsoft Exchange Support teams for incidents that would otherwise require engineering group engagement. The focus of this role is on Exchange but may require helping in other areas as needed. Other Embody our culture and values
ResponsibilitiesAs an Embedded Escalation Engineer (EEE) you will have opportunity to apply your full range of technical and professional skills in a highly visible role as we work to build a framework that will continue to respond more swiftly and smoothly to the needs of our customers. You interface with Support Delivery, as well as the Product Group itself, in driving solutions. Work with the Exchange Product Engineering Groups to provide world-class engineering support at a product component (feature) level including driving support incident resolution for configuration, code, or other service deficiencies impacting customers. Apply code skills and technical knowledge towards efficiently resolving support issues. This may include recommending code changes; helping developers to fix and ship code changes to production or directly contributing to product improvements by fixing bugs.Identify emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate them. This can include a range of potential categories, such as diagnostics, self-healing and automation; all of which may prevent issues or increase the capabilities of our customers to mitigate issues themselves improving the overall experience with Message Protection, Compliance, and Microsoft Exchange Online.Provide tools and insights that increase the capability and efficiency of our support teams around the globe. The position is primarily "behind the scenes" providing engineering support to the broader Microsoft Exchange Support teams for incidents that would otherwise require engineering group engagement. The focus of this role is on Exchange but may require helping in other areas as needed. Other Embody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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