Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.
Job Summary (includes but is not limited to the following, other duties may be assigned)
Reporting to the Customer Care Manager the QA Analyst is to provide administrative and analytical support of internal quality monitoring and processes and results. The Quality Assurance Analyst coordinates and conducts quality assurance monitoring audits for the contact center. The QA Analyst is to assist with the maintenance of quality definitions document, research recorded interactions, and communicate program performance through documented reporting. The QA Analyst is expected to meet defined quality performance expectations and to be devoted to collaboratively assessing and coaching the agent performance in order to meet key metrics.
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