About FinThrive
FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We're making breakthroughs in technology-developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We've delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what's possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We're honored to have been ranked #21 among the Best Workplaces in Healthcare for 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.

• Find balance with our remote-friendly organization
• Take time to recharge and pursue your passions
• Be part of a positive and supportive work environment
• Grow and excel your career with training and education

Impact you will make

As a Contract Analyst, you'll have a front-row seat to the industry's transformation from fee-for-service to value-based care. Apply your revenue cycle experience to interpret reimbursement contracts and load them into our best-in-class Contract Management system. The right individual must be accountable and focused while working on a united team with fellow colleagues, must stay nimble, and problem-solve under deadlines to deliver the best result to our clients, the first time. The Contract Analyst must be able to adapt quickly to evolving healthcare and technological environment and to deliver precision, quality, and excellence to the nth degree.

What you will do

• Communicate with colleagues and customers in a clear and professional manner via phone, email, customer service ticketing systems, and in person
• Design, implement and maintain new and existing contract profiles
• Troubleshoot pricing discrepancies with clients and colleagues
• Meet or exceed established goals for productivity, turnaround time, and quality
• Establish and grow close client relationships
• Work independently within assigned tasks to ensure client success
• Maintain proficiency in application functionality and stay current with industry knowledge
• Maintain working knowledge of Government and/or Commercial payer reimbursement methodologies and deep knowledge of 1-3 specific methodologies as assigned by supervisor
• Act as an escalation point and go to resource for other team members
• Assist in training new analysts
• Ensure concerns with internal control design or performance and process changes that impact internal control execution are communicated to management

What you will bring

• 3+ years previous customer service experience
• 3+ years previous healthcare revenue cycle experience
• 3+ years previous experience analyzing provider/payer contracts and translating reimbursement terms into logic modules
• Highly numerical aptitude with excellent analytical skills
• Ability to work independently to meet goals and deadlines
• Strong written/verbal communication, interpersonal, and relationship skills
• Ability to work in a team environment that requires quick turnaround and quality output
• Proficiency in Microsoft Office suite
• High School Diploma or GED
• Ability to handle challenging clients, escalations, and special projects
• In-depth knowledge level of either Government and Commercial based contracts
• Travel required: None

What we would like to see

• BA/BS degree in Business Administration, Healthcare Administration, Mathematics, or another related field
• 5+ years of previous customer service experience
• 3+ years of previous healthcare revenue cycle experience
• Basic SQL Query experience
• Excel expertise
• Lean/Six Sigma Business Excellence Training