Why Team Garland?

At the City of Garland, we believe that a career in public service is not just a job; it's a calling. It's an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.

Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!

Whether you're a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.

If you are ready for a career that makes a difference, apply today!

*Benefits offered are subject to change and differ based on employment type

Responsible for interacting with tax customers or their agents, either by telephone or in person, to resolve a variety of questions and concerns regarding property tax billing, property records and assist in various office operations.

Salary: $16.50 - $20.50/hour, depending on qualifications and experience

• Resolve tax billing inquiries.

• Explain the details of tax records, exemptions and payment options.

• Open, sort and post large volumes of tax payments daily.

• Manage and reconcile a daily cash drawer.

• Perform various administrative functions which include but are not limited to: emails, fax, scanning, filing, mail sorting, database entry, etc.

• Communicate with business partners in order to resolve account exceptions.

• High School Diploma or General Equivalency Diploma (G.E.D)

• 2 year related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/ Experience:

• 2-4 years experience with extensive public contact in customer service capacity

Knowledge, Skills & Abilities:

• Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Lotus)

• Sufficient knowledge of filing methods and records management techniques Ability to be attentive to detail and accuracy

• General knowledge of payment processing procedures

• General knowledge of accurate posting of financial transactions

• Sufficient knowledge of city geography and road network

• Skill in de-escalating stressful situations involving irate customers

• Skill in preparing clear and concise reports and correspondence

• Ability to listen and ascertain the needs of customers

• Ability to deal courteously and diplomatically with the general public

• No Licenses/ Certifications required

The incumbent works in a call center or walk-up customer service environment; occasional noise and other environmental conditions or hazards.

About Us

Team Garland consists of over 2,200 employees, spanning 700+ different roles! Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service. Team Garland makes a difference in the Garland community every day.

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community.

We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future.