CSR

Company:	ADP Company Profile \| Current Opportunities (38)
Job Location(s):	Dallas
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Customer Service - Call Center

Position Description

Requisition #:	SBSS22789
Division:	SBS-Small Business Services
Job Title:	CSR
Country:	United States
State:	Texas
City:	Dallas
Locations:	Texas, Dallas
Employment Status:	Full Time - Permanent
Job Responsibilities: (Description)	BECOME A PART OF OUR DYNAMIC SERVICE TEAM! Automatic Data Processing, Inc. (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com. Are you searching for an extraordinary opportunity where you can make a difference? Do you want to work for an industry leader, experience cross-training, career pathing opportunities and an excellent compensation and benefits package? We are seeking client service professionals to work with us in our world class, team oriented environment! Our Client Service Representatives.... - Receive and resolve incoming client calls regarding ADP''s EasyPay payroll system. - Resolve issues relating to product capability and client product knowledge, ensuring utilization of appropriate processing procedures. - Research & resolve issues with W2's, Money Movement, Tax and reporting. - Develop and maintain effective EasyPay/Client communications to ensure client satisfaction, retention and the promotion of World-Class Service. When you have the strength of ADP behind your career, you have a world of opportunity ahead of you! ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
QualificationsRequired (Experience, Skills, Academic):	QUALIFICATIONS: Education: High School Diploma or equivalent required. An Associates Degree preferred and a CPP would be a plus. Experience: Experience in a Client Services capacity with resultant knowledge of payroll product(s) and processing preferred. In lieu of client services experience, knowledge of basic accounting and/or payroll is required. Ability to research and resolve basic payroll questions with minimal assistance on a regular basis. 1-2 years related experience required. Generic Skills: Effective oral and written communications skills required. Good interpersonal skills. Client service orientation. Ability to work under the pressure of time constraints and to prioritize client issues. Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations, payrolls during semi-monthly, quarter-end, year-end periods. Ability to be multi-tasked, work in a fast paced team and meet deadlines. PC knowledge required. Must be able to work flexible hours during peak processing periods, including year-end. Must be able to become proficient in ADP payroll/accounting procedures within 6 months through in-house and self-directed training programs. Willingness to take ownership for own work to continuously improve by recognizing training needs. ADP Skill/Competency Requirements: 1. Telephone Skills 2. Technical Knowledge 3. Teamwork 4. Needs Analysis 5. Job Knowledge 6. Product Knowledge 7. Problem Analysis / Resolution
Education:	High School
Job Category:	Customer/Client Service
Area of Interest:	External Client Support