Teledata Manager

Company:	ADP Company Profile \| Current Opportunities (34)
Job Location(s):	Houston
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Customer Service - Call Center

Position Description

Requisition #:	SBSS23433
Division:	SBS-Small Business Services
Job Title:	Teledata Manager
Country:	United States
State:	Texas
City:	Houston
Locations:	Texas, Houston
Employment Status:	Full Time - Permanent
Job Responsibilities: (Description)	Automatic Data Processing, Inc. (Nasdaq: ADP) with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of ally types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's web site at www.ADP.com. The Teledata Manager will perform the following duties: 1. Ensures and maintains a smooth workflow through the Teledata Department by planning staffing levels, establishing schedules, implementing rules and procedures and coordinating with other Service Center departments. 2. Reviews and provides budget, activity and progress reports to region management (i.e., auto release rates, error percentages, quality survey scores) in accordance with scheduled deadlines. 3. Establishes clearly defined team and individual goals and objectives and communicates to associates through performance planning. Monitors and evaluates standards of performance for productivity and service quality and quantity. Responsible for team hiring and terminations, as required. 4. Prepares, administers and controls Teledata recognition programs. 5. Determines the Teledata team training requirements. Ensures timely and effective training schedules to enhance service level of Teledata team. QUALIFICATIONS: Education: High School Diploma (or the equivalent) required. Bachelor of Science Degree in Business Administration preferred (or equivalent in education and experience). 2. Experience: Experience in a client service environment with proven supervisory/ management skills required. Prefer experience as a Teledata Supervisor within ADP, with resultant knowledge of ADP products and systems. 3. Generic Skills: Effective communication skills required. A demonstrated proficiency in both time management and organization skills necessary plus ability to provide motivation and leadership to associates. ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
QualificationsRequired (Experience, Skills, Academic):	QUALIFICATIONS: Education: High School Diploma (or the equivalent) required. Bachelor of Science Degree in Business Administration preferred (or equivalent in education and experience). 2. Experience: Experience in a client service environment with proven supervisory/ management skills required. Prefer experience as a Teledata Supervisor within ADP, with resultant knowledge of ADP products and systems. 3. Generic Skills: Effective communication skills required. A demonstrated proficiency in both time management and organization skills necessary plus ability to provide motivation and leadership to associates.
Education:	Associate's Degree
Job Category:	Customer/Client Service
Area of Interest:	Management (Customer/Client Service)