Mortgage Loss Mitigation Specialist

Company:	Capital One Company Profile \| Current Opportunities (55)
Job Location(s):	Plano
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Banking - Mortgage/Real Estate

Position Description

Great People Make Great Companies!

When we say our success is all about the talented people who work here, we’ve got the track record to prove it. Our competitive edge begins with the people that we recruit to our team. Just as we use information to develop and grow our products, we apply the same strategy in identifying talented people who will succeed and make a difference at Capital One®.

Help our mortgage customers protect one of their greatest assets — their home. With each person you assist, you’ll also be making an important and positive contribution to Capital One as you safeguard our mortgage portfolio.

Responsibilities:
Working in our fast-paced, results-driven call center in Plano, TX, you’ll resolve delinquency issues and handle related recovery, collections and loss mitigation activities including, but not limited to:

Generating calls to delinquent borrowers who are considered high-risk or with associated third parties; resolving calls at the first point of contact when responding to incoming phone calls regarding customer service

Interacting with our customers to accurately resolve payment issues on a timely basis, such as delinquent government and conventional mortgage loans

Resolving complex inquiries, account updates, customer complaints, document generation, research request generation, follow-up and escalation of issues as necessary

Providing data on status, transaction or account activity

Researching disputed items and other inquiries

Settling delinquencies and negotiating an equitable payment arrangement

Evaluating and selecting appropriate workout remedies for conforming loans and refer non-conforming loans to Loss Mitigation

Responding to customer inquiries when loans are in Ch. VII Bankruptcy or foreclosure; to escalated issues when necessary

The successful associate will meet or exceed mandatory performance targets, including the quality, competency and effectiveness of loss resolution. In addition, each employee will be accountable for complying with all laws and regulations while performing their job duties, requiring familiarity with the legal and regulatory requirements of that work. If hired, you’ll attend training on pertinent compliance, laws and regulations as required.

Basic Qualifications:
To qualify as a Mortgage Loss Mitigation Specialist, candidates are required to have:
• High School Diploma, GED or equivalent
• At least 6 months of mortgage experience in collections, foreclosure or loss mitigation

Preferred Qualifications:
• 3 years of experience in mortgage collections, foreclosure, loss mitigation, originations or loan servicing.
• 2 years of experience collections, skip tracing or loss mitigation in a corporate call center environment on any financial services product
• 1 year of experience in fast paced mortgage call center environment in any outbound/inbound role (examples include: customer service, originations, sales support, etc.)
• College degree or some college coursework

Salary:
Annual Base: Mid $30Ks+
PLUS Incentives

Benefits:
Capital One offers competitive benefits that begin on the first day for full time employees choosing to enroll.
Options include:
• Up to $5,000 tuition reimbursement
• Medical, dental, and vision plans
• Generous personal time off programs
• 401K match, stock purchase program

The Capital One facility offers an onsite health center, fitness center and multiple onsite dining options. We are located in north Plano with easy access to the Dallas North Tollway and 121.

Capital One will not file non-immigrant visa petitions for alien workers.

As a recipient of TARP funding and under ARRA regulations, Capital One will not sponsor new H-1B petitions or transfer existing H1B Visas.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Other desired skills:
Mortgage Loss Mitigation Specialist, Plano Texas, finance, banking