Tech Support Analyst I - MA

Company:	ADP Company Profile \| Current Opportunities (35)
Job Location(s):	El Paso
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	IT - Operations and Support

Position Description

Requisition #:	MAS22935
Division:	MAS-Major Accounts
Job Title:	Tech Support Analyst I - MA
Country:	United States
State:	Texas
City:	El Paso
Locations:	Texas, El Paso
Employment Status:	Full Time - Permanent
Job Responsibilities: (Description)	When you have the strength of ADP behind your career, you have a world of opportunity ahead of you! Automatic Data Processing, Inc., (Nasdaq: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers a wide range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use, cost-effective solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world. For more information about ADP visit the company's Web site at www.ADP.com. Responds to complex client calls regarding the eTIME 1000 and Ezlm applications. Provides timely and accurate eTIME 1000 & Ezlm support to troubleshoot and resolve software, hardware, clock hardware, communication and LAN problems for clients. Uses analytical skills and deductive reasoning to resolve and develop solutions for client problems. Maintains current knowledge of eTIME 1000 & Ezlm software, hardware and operating systems. Generates the paperwork necessary for service. Coordinates with multiple regions to arrange a client?s request for a site visit. Coordinates with multiple regions to obtain billing clarification and status of supplies ordered.
QualificationsRequired (Experience, Skills, Academic):	Education Level = Bachelor's Degree in a technical discipline required or equivalent in education and experience 2 to 3 years help desk or customer service experience. Must be proficient using IBM compatible PCs with resultant knowledge of Sybase, DOS, Windows 95/98/2000/NT, Citrix Metaframe and Citrix Winframe operating systems. Excellent verbal and written communication and analytical skills required. Experience with commercial databases required. - Other qualifications: Excellent verbal and written communication skills required. Ability to work under the pressure of time constraints essential. Excellent organization skills required. Must possess a high level of flexibility to deal with changing organizational needs and internal issues. Demonstrated proficiency in both time management and client/sales conflict resolution is essential. Must be committed to delivering World Class Service. The Benefits of a Career at ADP At ADP, our associates are the key to our success! You will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. ADP benefits include first day coverage for Medical, Dental and Vision Insurance, 401k and Pension Plan, Stock Purchase Plan, Tuition Reimbursement, extensive training offerings, and much more! ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Education:	Associate's Degree
Job Category:	Technology
Area of Interest:	General Technology