ADJUSTOR III

Company:	Capital One Company Profile \| Current Opportunities (73)
Job Location(s):	Plano
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Banking - General, Banking - Credit/Collections, Insurance - Claims

Position Description

JOB FUNCTION:
CONTACTS DELINQUENT CUSTOMERS TO ARRANGE FOR IMMEDIATE PAYMENT OF PAST DUE AMOUNTS IN COMPLIANCE WITH THE BANK'S POLICY/PROCEDURES AND APPLICABLE REGULATIONS AND LEGAL STATUTES.PERFORMS ACCOUNT SERVICE FUNCTIONS AS NECESSARY.

REGULAR DUTIES:
· Maintains individual portfolio delinquency levels in compliance with bank standards and regulatory standards for quality and quantity of collection effort.

· Responsible for timely and proper preparation of files for account to be placed in non-accrual status (i.e., file must be properly prepared prior to transfer and forwarded to immediate supervisor for review).

· Responsible for timely and proper identification and referral to supervisor of problem and other designated accounts as encountered in collecting their individual delinquency queues.

· Responsible for timely and proper skiptracing as required in the department collection procedures manual.

· Other related job duties as assigned.

REQUIRED SKILLS:
· Good organizational skills.
· Ability to effectively manage time.
· Independent and self motivated.
· Detail oriented.
· Excellent verbal and written communication skills.
· Good analytical skills.
· Good interpersonal techniques.

ESSENTIAL PHYSICAL/MENTAL REQUIREMENTS
· Ability to work under stress and meet deadlines
· Ability to operate a keyboard if required to perform the essential job functions.
· Ability to read and interpret a document.
· Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions.If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Basic Qualifications:
· High School Diploma
· 2 years in consumer collections

Preferred Qualifications:
· Understanding of consumer collection procedures.
· Knowledge of regulations and legal statutes governing consumer credit industry.
· Understanding of student loan policy and procedures.

Capital One will not file non-immigrant visa petitions for alien workers.

As a recipient of TARP funding subject to the ARRA, Capital One will not sponsor new H-1B petitions or transfer existing H1B visas for new hires to Capital One.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Other desired skills:
Adjustor