Come join a winning team! Here at Imprivata you'll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking aPrivacy Analyst Associateto join our team for this hybrid opportunity out of our Waltham, MA; Austin, TX; and St. Petersburg, FL offices.

Job Summary

TheImprivata Privacy Analyst Associate isresponsible forcontributing to the ongoing monitoring work and long-term success of our customers' patient privacy programs,usingthe Imprivata FairWarning privacyintelligencesolution.Our team aims to change the lives of our customers by building trust in applications containing sensitive information through industry-leading technology, expertise, best practices, and a passionate commitment to privacy in order to protect their sensitive information. Individuals in this role must be able to successfully analyze alert data, leverage critical thinking and decision making to ensure attention is focused on remarkable findings in the data, support internal team members in managing their workload across multiple customer accounts including the documentation of potential incidents or investigations, and be responsive to customer needs relating to them.

Duties and Responsibilities

• Successfully complete the two-week Privacy Analyst Associate training program, including all LMS modules and knowledge tests
• Review and analyze customer alerts to identify suspicious activity with a sustained high degree of accuracy and volume productivity
• Document initial drafts of investigations for potential incidents found during analysis of alerts
• Ensure FairWarning application of the customer is current and able to meet contractual MPS obligations and monitor on a daily basis
• Contribute productively on multiple concurrent customer accounts, and in partnership with multiple internal team members, as well as customer stakeholders when necessary and as directed by internal Analysts (the main customer account managers)
• Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation.
• Assist with maintaining a repository of related documentation pertaining to the customer's Imprivata enterprise.
• Assist responses to certain support requests and troubleshooting efforts as required
• Other duties as assigned
• Success Measures:
  • Minimum average of 30 alerts reviewed per hour
  • 100% adherence to contractual SLAs

Qualifications

• Enrollment in or completion of Associates or Bachelors degree in Public Health, Healthcare Administration, Information Systems, Business Analytics, Criminal Justice or related discipline.
• Excellent verbal and written skills, as well as leadership, organizational and time management, presentation, and independent problem-solving skills
• Attention to detail, strong work ethic and willingness to learn
• Ability to work under pressure and meet deadlines
• Self-motivated and positive customer service attitude
• Familiarity with medical terminology and clinical workflow a plus
• Knowledge of HIPAA, HITECH, GDPR regulations a plus
• Experience with data analytics / data mining a plus
• Prior experience with Imprivata solutions or relevant healthcare information technology a plus
• Prior experience serving healthcare customers a plus
• Experience with Microsoft Windows, Office365, Salesforce a plus
• Project management experience is a plus

This position offers a salary range of $45,000.00 to $50,000.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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