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Customer Service Representative
Houston, TX
Job Description
Unlock your potential and excel in your career with a growing 3PL organization – where being good isn’t enough, we aim for the best!
When you join our team, you are joining a leader in supply chain solutions known for fostering growth for both clients and team members alike. Specializing in omni and multi-channel distribution and fulfillment services, we operate across a spectrum of thriving industries including apparel, consumer goods, food and beverage, sporting goods, household items, and many other everyday items that make differences in people’s world. Our mission is to provide exceptional service and create a transformative logistics movement through innovative 3PL solutions that empower our teams to succeed. Embrace the opportunity to build a rewarding career in logistics with an organization committed to growth and driving change in the industry!
As a Client Services Representative, you'll serve as a dedicated professional for our internal and external clients. The ideal candidate will bring a background in Warehouse, Logistics, or 3PL, coupled with outstanding communication and organizational skills. Your role will be pivotal in ensuring seamless communication between clients and our dynamic Operations team, addressing needs promptly and effectively. We not only support our clients’ growth but also foster the professional and personal development of our team members, offering immense growth potential and a fulfilling career journey.
Key Responsibilities:
When you join our team, you are joining a leader in supply chain solutions known for fostering growth for both clients and team members alike. Specializing in omni and multi-channel distribution and fulfillment services, we operate across a spectrum of thriving industries including apparel, consumer goods, food and beverage, sporting goods, household items, and many other everyday items that make differences in people’s world. Our mission is to provide exceptional service and create a transformative logistics movement through innovative 3PL solutions that empower our teams to succeed. Embrace the opportunity to build a rewarding career in logistics with an organization committed to growth and driving change in the industry!
As a Client Services Representative, you'll serve as a dedicated professional for our internal and external clients. The ideal candidate will bring a background in Warehouse, Logistics, or 3PL, coupled with outstanding communication and organizational skills. Your role will be pivotal in ensuring seamless communication between clients and our dynamic Operations team, addressing needs promptly and effectively. We not only support our clients’ growth but also foster the professional and personal development of our team members, offering immense growth potential and a fulfilling career journey.
Key Responsibilities:
- Proactively seize opportunities and take initiative.
- Cultivate and nurture strong client relationships.
- Manage various tasks that may include:
- Order changes or modifications
- Inventory management
- Issue resolution.
- Accurately enter orders into the operating systems and WMS programming.
- Prepare and deliver activity reports as needed.
- Respond promptly and efficiently to client needs.
- Perform other duties as assigned.
- Dynamic and growth-oriented personality.
- Minimum of one year experience in warehouse customer service preferred, with 3PL experience strongly desired.
- Proficiency in warehouse technology and Microsoft Suite products
- Excellent communication skills, both written and oral.
- Specific vision abilities such as close vision, distance vision, and depth perception may be necessary.
- Ability to stand, walk, twist, bend, stoop, squat, reach, and crouch for extended periods.
- Comfort with repetitive movements and ability to use hands and feet simultaneously.
- Exposure to varying temperatures, loud noises, dust, and moving mechanical parts.
- Reasonable accommodations available for individuals with disabilities.
Job Summary
Company
Growing Logistics Organization
Employment Term and Type
Regular, Full Time
Hours per Week
40-45
Work Hours (i.e. shift)
7am-5pm
Salary and Benefits
Hourly Wage is DOE
Required Education
High School or Equivalent
Required Experience
1 to 5 years
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