About us

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The Training and Enablement Specialist is responsible for the development, execution, and optimization of training and enablement programs aimed at enhancing the efficiency and effectiveness of employees across the revenue organization. This role involves conducting needs assessments, designing curriculum, facilitating training sessions, and monitoring the impact of training initiatives on employee performance and organizational outcomes.

About the Team

The Revenue Enablement Team is charged to equip the sales and merchant success teams with the skills, knowledge, process and tools to maximize individual performance in alignment with departmental and company goals.

What will you be doing?

• Conduct thorough assessments to identify specific training needs within the organization. Collaborate with department leaders to understand skill gaps and performance improvement areas.
• Design and develop comprehensive training programs, including onboarding, continuous learning, leadership development, and specialized skill enhancement. Utilize various training methodologies and technologies to create engaging and effective learning experiences.
• Deliver training sessions using a variety of instructional techniques to accommodate different learning styles. This may include classroom training, online courses, workshops, and one-on-one coaching.
• Develop and maintain training materials, such as manuals, online learning modules, and instructional videos. Ensure materials are up-to-date, relevant, and aligned with organizational goals.
• Leverage technology to enhance learning and enablement processes. This includes managing Learning Management Systems (LMS), incorporating gamification, and utilizing data analytics to track learning progress.
• Implement evaluation methodologies to assess the effectiveness of training programs. Collect feedback from participants and stakeholders to make continuous improvements.
• Work closely with internal stakeholders to ensure training and enablement strategies align with business objectives and organizational culture.
• Regularly report on training program progress, including participation rates, completion rates, and impact on performance metrics

What are we looking for?

• Ability to design and implement effective training and development.
• Strong analytical skills.
• Self-starter and displays ownership of initiatives.
• Enjoys collaborating with others and winning as a team
• Ability to problem solve
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.

What will make you stand out?

• Bachelor's degree is preferred.
• Three years of experience designing and implementing employee development programs.
• Experience with selling technical software products and demonstrated ability to improve Sales productivity.
• Experience measuring the effectiveness of learning materials/programs
• Strong editing skills and attention to detail
• Knowledge of educational best practices, especially for adult learners

Travel Requirements

• Less than 15% travel, potentially domestic and international

What do we offer?

• Discount on your personal shipment orders via stamps.com and GlobalPost.
• Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time!
• An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• Internal and external training, free access to online training platforms such as LinkedIn Learning.
• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• We offer 10 paid days off for U.S. holidays throughout the year!
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• Take the reins of your time off with our flexible PTO policy - because work-life balance should always be in your hands!
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks...)
• Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
• Free garage parking directly across from the office building.
• Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• We offer a gym discount program to help you stay fit and healthy!
• Find your zen right at the heart of our Austin office with weekly onsite yoga sessions - because balance is key to our vibrant workplace culture!
• 401k employer matching program - because your future deserves a friendly boost!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• We've got your furry friend covered with pet insurance discounts.
• Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• Get ready for hassle-free healthcare from the comfort of your couch - we offer free Telehealth services to keep you feeling your best!
• Treat yourself to relaxation on the regular - enjoy a monthly discount at Massage Envy.
• Get ready to rock our brand with style - we've got awesome company swag to offer!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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