Job Specific

• The LINC position is responsible for coordination and servicing of convention and group business
• Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
• Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
• Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
• Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group
• Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
• Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
• Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house
• Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
• Produce the Outdoor Event Report on a weekly basis
• Weekly maintenance (Engineering) reports/walkthroughs
• Reports to Engineering any items needing to be fixed/corrected
• Walk all room set-ups in advance, ensure they are correct
• Ensure all events are posted correctly on the Reader Board
• Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
• Regularly check on preparations and activities for all assigned group events
• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
• Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

General

• Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skill at all times
• Is polite, friendly, and helpful to all guests, management and fellow employees
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standard, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Ability to make decisions on imperfect information Bias toward action Decisiveness
• Other duties as assigned

Required Skills & Experience

• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays

Other

• Must the Applicants Supply Their own Work Permit? Yes
• Bonus? No
• Position Categories: Meeting/Event Planning