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Facility Manager
Sunnyvale, TX
Job Description
Join a rapidly growing team at JLL by helping us build an industry leading facilities management program across our client's US portfolio. This role provides an opportunity for team members to apply facilities management, human experience, team building, and / or building engineering skills in new ways. As part of a new line of business for a rapidly growing client account, we are developing means and methods by which facilities, systems and assets are managed throughout their lifecycle. This explosive new business will create near term challenges and long-term career choices.
Responsibilities
Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested
Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services
Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed
Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met
Administer training to ensure compliance, readiness and competency of staff
Develop a strong collaborative team-based environment
Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.
Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
Import JLL best practices in the interest of exceeding client goals and expectations
Drive performance as measured by client's Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial obejctives
Any other requests and tasks as needed
Skills/ Qualifications
Minimum eight years' experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations
Experience managing remote teams preferred
Must have solid knowledge of building/ mechanical, electrical systems (MEP)
Experience required using CMMS systems and reporting (Corrigo preferred)
Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution
Must have strong computer skills, including MS Excel, Word and Office
Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
Strong organizational skills
Ability to align, motivate and lead a team including creating accountability
Bachelor's degree or equivalent work experience in Facilities Management or property management preferred
Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred
Ability to multitask and prioritize duties in a fast-paced environment.
Requirements
Role requires potentially up to 15-20% travel to sites within the Western Region Portfolio, a mix of office & industrial space types currently. Geographical region currently includes CA, OR, CO, TX and others with an expectation of expansion in the next 6-12 months.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Responsibilities
Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested
Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services
Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed
Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met
Administer training to ensure compliance, readiness and competency of staff
Develop a strong collaborative team-based environment
Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.
Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback
Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
Import JLL best practices in the interest of exceeding client goals and expectations
Drive performance as measured by client's Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial obejctives
Any other requests and tasks as needed
Skills/ Qualifications
Minimum eight years' experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations
Experience managing remote teams preferred
Must have solid knowledge of building/ mechanical, electrical systems (MEP)
Experience required using CMMS systems and reporting (Corrigo preferred)
Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution
Must have strong computer skills, including MS Excel, Word and Office
Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
Strong organizational skills
Ability to align, motivate and lead a team including creating accountability
Bachelor's degree or equivalent work experience in Facilities Management or property management preferred
Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred
Ability to multitask and prioritize duties in a fast-paced environment.
Requirements
Role requires potentially up to 15-20% travel to sites within the Western Region Portfolio, a mix of office & industrial space types currently. Geographical region currently includes CA, OR, CO, TX and others with an expectation of expansion in the next 6-12 months.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
8+ years
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