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Primary Responsibilities
* Oversee the management and auditing of all claims within assigned area of responsibility throughout the process from notice of loss to payment
*Communicate with agents, claimants, field staff and other key stakeholders around claim status, disputed claims, product documents, escalated questions and problems and general information requests
*Manage a field claims team by setting expectations and goals, leading training to develop technical claims skills and communicating with adjusters
*Review field claims of $100,000; effectively resolve escalated claims issues
*Ensure all claims files are ready to be keyed in the office
*Maintain loss reserves in adherence with company guidelines
*Assist claims administrator with claim assignments as necessary
*Audit adjuster expense vouchers by performing random field audits and tracking individual adjuster activity
*Develop, present and follow through with adjuster training and presentations; assist in the development of field training presentations
*Collaborate with the Underwriting department to facilitate policy corrections to ensure alignment with company guidelines
*Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
Required Education
* Bachelor's Degree or equivalent combination of education and work experience
Required Experience
* 6 years relevant experience
Required Licenses/Certifications
* Crop Adjuster Proficiency Program (CAPP); must possess a valid Driver's License
Preferred Competencies/Skills
* Effectively manage one's own time and the time of others
*Communicate information in a clear, well-organized and professional manner
*Adjust plans, goals and actions to meet changing priorities
*Identify information and facts that are necessary and relevant for the purposes of evaluating a claim
*Mentor others by providing guidance and encouragement; coach others by providing timely, candid feedback
*Collaborate with internal and external customers and key stakeholders
*Build constructive and cooperative working relationships
*Respond calmly, quickly and decisively to unpredictable or unexpected events and changes
Preferred Experience
* Experience crop adjusting including multi-peril and crop hail
*Increasing levels of responsibility
Preferred Knowledge
* Working knowledge of Windows applications, general computer hardware and software and Microsoft Office Suite
*Working knowledge of business and financial acumen
*Applied working knowledge of claims adjusting and handling best practices; general knowledge of crop market trends
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at thecenterof our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment: What if it was yours too?
Your career at QBE - let's make it happen!
US Only - Travel Frequency
* Occasional (approximately 5-10 trips annually)
US Only - Physical Demands
* General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
US Only - Disclaimer
* To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
* Manager
Global Disclaimer
* The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs.
Annual Salary Range: $84,000 - $127,000
AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY
Annual Salary Range: $93,000 - $139,000
CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
Annual Salary Range: $105,000 - $159,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.
If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Equal Employment Opportunity
The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.