Job Summary

Coordinates activities in the store to ensure that all goals and deadlines are communicated and met. Provides leadership to all store management in planning, organization, control, and management at the store level. Manages the overall daily operations of a store, including the hiring, discipline, and scheduling of employees to ensure cost effective and quality store operations. Manages achievement of store objectives. Ensures completion of accounting and paperwork, associated cash receipts and prices and conducts physical inventories. This opportunity is for our Broadway Square Mall location in Tyler, TX.

WHAT YOU WILL BE DOING

*Effectively manages and directs the activities of the retail store to achieve optimal results.

*Approves supply expenditures.

*Manages and approves store expenses within budget.

*Prepares and reviews the Leadership team schedule using the electronic scheduling system.

*If needed, approves schedule changes for all employees; must approve ALL schedule changes for leadership team using the electronic scheduling system; maintains the leadership team's schedules while following store operational, compliance, and budgetary guidelines; following store policy and governmental regulations.

*Performs store opening and closing activities, including financial processes and delegation of job duties schedule.

*Recruits, selects, and onboard team members. Assists in recruiting, selecting, evaluating, counseling and training of retail associates (regular and seasonal), as needed in the absence of Assistant Store Manager.

*Addresses guest concerns that could not be effectively addressed by another member of the leadership team or sales associate. Ensures leadership team is adequately trained to address guest concerns quickly and appropriately. Resolves guest issues effectively.

*Manages the inventory processes including inventory cycle counting, inventory adjustments, and shipping and receiving of merchandise following processes and guidelines. Notifies the appropriate Manager when inventory issues are discovered.

*Monitors compliance with Company policies and reports violations of those policies to the appropriate department charged with overseeing that policy.

*Delegates duties and areas of responsibilities to the team.

*Develops action plans to ensure compliance with directed changes (visual, inventory policy etc.).

*Plans and conducts regularly scheduled store meetings.

*Manages the annual inventory process.

*Develops and conducts performance evaluations for the team in accordance with the appropriate evaluation schedule and compensation guidelines. Take the necessary steps to address employee performance issues quickly and consistently. Approves performance evaluations for associates.

*Regularly communicates goals and objectives, sales plans and performance metrics results with all associates. Monitors results to verify that goals are met and/or exceeded. Provides leadership and training to the team in all areas of responsibility with emphasis on leadership skills, goal attainment, employee relations, customer service, product knowledge, visual merchandising and store operation procedures.

*Keeps Manager informed of product, guest or personnel issues.

*Monitors product trends and changes in retail and communicates to the manager.

*Processes employee purchases and if needed, monitor returns in accordance with retail policies; approve guest returns.

*Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.

*Must be able to multitask in a fast-paced environment.

*Assumes duties of Assistant Manager in the absence of the position.

*Builds and maintains effective relationships with internal and external stakeholders

*Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.

WHAT YOU WILL NEED

*Associate's Degree in a related field and three years of retail management experience or equivalent education/experience.

*Knowledge of budgeting, inventory control and visual presentation techniques.

*Ability to direct the activities of the retail stores to achieve optimal results.

Additional Requirements

• Ability to consistently maintain a driving record that meets insurance company requirements.
• Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning regular employment.