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Lobby Manager - Concan
Concan, TX
Job Description
Join Our Team!
We have a proactive team of friendly, talented, and inspiring people at First State Bank of Uvalde. As an advancing organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. We have been around since 1907 and we are a safe, sound, and secure institution. We focus on our Company Vision, Mission, and Core Values, along with striving to offer the best customer service in Southwest Texas and beyond!
Lobby Manager
The Lobby Manager is responsible for guiding and administering the operational efforts of the branch under the Branch Manager/Lender. This individual will be responsible for overseeing all established policies and procedures are followed, will oversee full range of services to customers and prospective customers, and ensures all customers are promptly and professionally served. Other duties will also include training / directing teller staff, ensuring branch transactions, processes and procedures are in line with Bank standards.
MAIN DUTIES OF THE JOB
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
First State Bank of Uvalde provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We have a proactive team of friendly, talented, and inspiring people at First State Bank of Uvalde. As an advancing organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. We have been around since 1907 and we are a safe, sound, and secure institution. We focus on our Company Vision, Mission, and Core Values, along with striving to offer the best customer service in Southwest Texas and beyond!
Lobby Manager
The Lobby Manager is responsible for guiding and administering the operational efforts of the branch under the Branch Manager/Lender. This individual will be responsible for overseeing all established policies and procedures are followed, will oversee full range of services to customers and prospective customers, and ensures all customers are promptly and professionally served. Other duties will also include training / directing teller staff, ensuring branch transactions, processes and procedures are in line with Bank standards.
MAIN DUTIES OF THE JOB
- Strong interpersonal, leadership and supervisory skills
- Ability to operate related computer applications and related business equipment
- Ability to maintain an effective and efficient workflow
- Strong computer skills including proficiency in Microsoft Office products
- Prepare weekly work schedule to include adjustments due to absences
- Prepare / Manage Saturday teller schedule
- Open night drop daily under dual control
- Maintain lobby customer counter (restock forms & change date)
- Prepare weekly order for branch supplies
- Proficient in teller/new account procedures to assist the branch with any related questions
- Manage Teller Vault, if applicable
- Balance and maintain cash for ATM under dual control
- Review SCO reports
- Maintain safe deposit operations such as billing & past due reports, etc.
- Serve as backup for main vault
- Duties may vary depending on branch needs
- High School diploma required
- Expert knowledge of Bank Services and products
- Customer Service procedures and practices
- Exceptional verbal, written and interpersonal communication skills
- Strong organizational skills with attention to detail and ability to prioritize workload
- Excellent analytical and problem-solving skills including the ability to diagnose resolve or escalate a critical situation
- Must be able to recognize positive or negative trends concerning the effects of production
- Strong commitment to excellent customer service and process improvement
- Demonstrate strong organizational skills with attention to detail
- Work independently with little or no supervision; self-directed and motivated
- Use good judgment and be discreet with confidential information
- Inspire an environment of teamwork and open communication between the Retail Operations team
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT
First State Bank of Uvalde provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race, color,
religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Hours per Week
40
Required Education
High School or Equivalent
Required Experience
2+ years
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