• Establish goals and objectives, monitor employee performance, and develop corrective action plans as needed
• Assign, prioritize, and review work assignments, act upon personal leave requests, and schedule appropriate staff coverage in each branch office to meet client and staffing need
• Provide training on laws, regulations and company policies and procedures governing staff's job assignments to ensure compliance
• Provide policy interpretation to area branch office staff, clients, and community groups and agencies
• Provide leadership, accountability and guidance in handling challenging client cases and employee concerns
• Conduct individualized supervisory meetings with each team memberto review and monitor client service plans and evaluate use of office automation and computer systems, and provide consultation and guidance on subjects requiring additional training
• Gather area and branch office data and prepare written reports. Use the collected data to identify and areas of concern and implement quality improvement plans to address the concerns
• Respond in writing or verbally to client or community concerns, audit requests, and/or contract complaints regarding quality of services and programs and use the information to make service improvements
• Work closely with the Administrative Support to ensure a positive and efficient work environment exists between the support staff and branch managers
• Establish relationships and be the primary area contact person for case management and contract monitoring
• Represent the company publicly at professional and community group meetings.Prepare written and oral reports regarding program area supervised
• Perform other duties as assigned

• Bachelor's degree in social work, health or social science, public administration or related field, preferred
• Three or more years experience in case management or workforce programs preferred
• Ability to effectively communicate verbally and in writing
• Ability to read, analyze and accurately interpret regulatory requirements, agency instructions, policies and procedures, email messages, and regulatory communications
• Ability to consistently & completely prepare accurate documentation on a timely basis
• Employee should be:
  • Respectful. Approach others in a tactful manner. Treat others with respect and consideration regardless of their status or position
  • Accountable. Accepts responsibility for own actions. Follow through with commitments
  • Detail oriented. Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance
  • Adaptable. Adapt to changes in the work environment. Manage competing demands. Change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service
  • Reasonable. Identify and resolve problems in a timely manner. Gather and analyze information skillfully. Develop alternative solutions. Work well in problem solving situations. Use reason even when dealing with emotional topics

A valid driver's license in good standing and proof of liability insurance are also required.

The pay for this position is $60,000.00 annually.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.