Bilingual Customer Service Representative II
Garland, TX 
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Posted 1 month ago
Job Description

Why Team Garland?

At the City of Garland, we believe that a career in public service is not just a job; it's a calling. It's an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.

Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!

Whether you're a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.

If you are ready for a career that makes a difference, apply today!

*Benefits offered are subject to change and differ based on employment type

Summary

Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.

The hours of operation at the Landfill Scale house are Monday through Friday 7:00AM - 5:30PM and Saturday 7:00AM - 3:00PM. Staff is rotated to work on some Saturdays.

Salary: $15.54- $19.25/depending on qualifications

Essential Duties and Responsibilities

  • Process customer transactions utilizing specialized scale software.

  • Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.

  • Conducts charge, check and cash customer transactions.

  • Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.

  • Provide entry level day-to-day administrative and business support.

  • Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.

  • Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.

  • Prepare and maintain office files, including office filing

  • Collect and organize data to generate reports, presentations, and assist with research and projects.

  • Maintain department accounting records including invoices, expenses and office supply orders.

  • May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

Minimum Qualifications

  • High School Diploma or General Equivalency Diploma (G.E.D.)

  • Up to 1 year related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

  • Up to 1 year advanced study or training beyond the high school level

  • 1-2 years administrative experience

Knowledge, Skills & Abilities:

  • Basic skills in PC and systems application

  • Good customer service and telephone etiquette skills

  • Good organizational skills

  • Good oral and written communications skills

  • Ability to multitask

  • Ability to adapt to various working environments

  • Ability to work independently and/or in a team environment

  • Ability to work under close supervision

  • Bilingual

Licenses and Certifications

Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.

About Us

Team Garland consists of over 2,200 employees, spanning 700+ different roles! Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service. Team Garland makes a difference in the Garland community every day.

Vision

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community.

Mission

We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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