Benefits
The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?
No matter your career destination, we can help you get there!
With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?
Job Benefits
Full Time roles are eligible for the above, plus:
*Privileges based on occupancy and business levels
General Duties:
* Maintain complete knowledge of all FBO services and functions.
* Greet and welcome customers, members and guests with a smile
* Answer all incoming telephone calls
* Monitor and respond to all email traffic
* Keep FBO front desk, guest lobby and Director conference area clean, organized and stocked
* Assist FBO Concierge Supervisor with maintenance of aircraft and vehicle fuel inventories
* Maintain stock of customer and office consumables
* Complete NATA Safety 1st training as soon as possible after start of position
* Complete service sales tickets and process credit card and member account sales transactions
* Resolve issues and conflicts to the satisfaction of the customer and benefit of the FBO whenever possible
* Create arrival and departure reservations in an electronic calendar or other software that may be made available
* Maintain professional demeanor in high stress situations and busy times
* Ability to reprioritize tasks to ensure all customer and enterprise demands are met in a timely fashion
* Motivation of staff to perform at their highest abilities
* Attend/Conduct all departmental meetings as necessary
* Assist department Director and Assistant Manager with projects as required
* Maintain professional dress and physical appearance
* Other duties as assigned or requested
* Liaise with other Resort departments as necessary to ensure a seamless experience for Members and guests
MINIMUM QUALIFICATIONS:
ADDITIONAL QUALIFICATIONS:
Physical & Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.