Job Summary

The Broadband Service Technician is responsible for residential and commercial installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.

Duties and Responsibilities

Residential install, service/repair, and disconnects* (data, video, phone) on customer premises

Assist supervisors and technicians with escalations and specialized work orders

Ensure/record correct RF and signal levels within specifications

Communication with leadership and dispatch as needed

Customer education

Operate company vehicle in safe and responsible manner

Participation in a 24/7 on-call rotation

Other duties as assigned

Requirements/Qualifications

Education: High school diploma or equivalent

Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician

Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems

Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only):

Functional Expert - Considered a thought leader on a subject
Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity

Job Security - Inspired to perform well by the knowledge that your job is safe

High School (required)

2 - 3 years: Telecommunications Technician (required)

Drivers License (required)