The Marketing Account Manager is responsible for maintaining positive customer relationships by successfully coordinating large and small-scale marketing projects. This role will work directly with clients to understand their needs, and budgetary restrictions, and communicate that with the marketing team to ensure timely and high-quality delivery of deliverables. The Marketing Account Manager will manage contracts, billing, team, and client communications, and more.

• Serve as the lead point of contact for all internal and external client account management matters.
• Understand client needs and advocate for quality assurance and brand cohesion throughout the creative process.
• Facilitate effective project management strategies to ensure the timely and successful delivery of marketing and communications deliverables according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Deliver status updates and project insights to clients, including leading monthly reporting presentations, end-of-project reviews, and more.
• Build and maintain strong, long-lasting client relationships.
• Manage finance requests and facilitate invoicing and billing between CSD's finance team, vendors, and clients.
• Work with sales and department leaders to negotiate contracts and close agreements to maximize profits.
• Develop new business with existing clients and/or identify areas of improvement to support sales initiatives.
• Other duties as assigned.

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Constant Contact, Salesforce, Zoho CRM or HubSpot) and MS Office.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Ability to understand and present data reports and field client questions.
• Experience delegating tasks and prioritizing multiple projects with an understanding of maintaining relationships and revenue.

Qualifications

• Bachelor's degree in business administration, Marketing, or related field from an accredited college or university; or equivalent professional experience
• 1-3 years of professional experience in project management, social media content production, project coordination, sales, advertising, customer service, public relations, or a similar field
• Ability to communicate effectively using American Sign Language (Preferred)

Work Environment / Physical Requirements

This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position uses a computer and standard office equipment to work in a virtual office environment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 10 pounds. The position may require travel up to 10%.

Applicants with disabilities needing reasonable accommodation during the interview/hiring process should email recruiting@csd.org.

Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.